ePost and eBill FAQs
- Why isn't my credit union or financial institution providing the epost Electronic Bill Presentment Service?
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Please check with ePost for a list of their partnerships.
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- Are there any additional charges to me for receiving my City of Burnaby bills electronically?
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No. Neither the City of Burnaby nor your financial institution charges you to receive your bills electronically instead of in the mail.
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- What is a City of Burnaby electronic statement registration access code?
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The City of Burnaby has included an electronic statement registration access code on each issued Tax/Utility statement. You must use this four-digit code when registering to receive your bills and statements electronically via the ePost service. Each access code is unique to your property and ownership and is required during registration.
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- I own a property with my brother (sister, friend, etc.). Can we both receive the statement electronically?
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Each owner can register to receive the Tax/Utility statement electronically.
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- Can I future date my electronic bill payment like when I postdate my cheque to the City for payment?
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Yes. Currently, web banking allows you to future date your bill payments.
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- If I sell my home and move to a new home in Burnaby, will I still receive my Tax/Utility statement electronically?
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When you sell your home you need to deactivate the City of Burnaby as an e-biller. When you purchase a new home, you need to register using the new property roll number and access code to receive the Utility/Tax Statements electronically. This applies whether you receive your Tax / Utility Statements via your online banking site or epost.ca.
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- If I receive my Utility/Tax Statements electronically, will I receive a receipt after payment is made?
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Yes, you will receive an electronic receipt. Please print or write down your confirmation number for your records.
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