This page covers the following topics:
Welcome to WebReg:
The City of Burnaby is pleased to offer you this online program registration system. You will be able to register for programs, print the receipt on your local printer, check current registrations and view your account history online. To view our refund policy, please click here.
Current Program Session:
- Spring & Summer 2010 - March-August
Registration for most Spring & Summer 2010 programs begin March 17.
Note: Some programs have ongoing or advance registration for returning students.
To submit feedback regarding WebReg, e-mail parks@burnaby.ca or contact the Parks, Recreation and Cultural Services Administration Office at 604.294.7450.
What do I need to use WebReg?
a) Family PIN # (Personal Identification Number)
Families who have an account with Burnaby Parks, Recreation and Cultural Services have a number assigned to them.
b) Client Number
Each individual family member has a unique client number. This number is necessary for program registration. Family members not listed on your account can be added by calling or visiting your local Recreation Facility.
c) Credit Card
Visa, MasterCard or AMEX and the 4 digit expiry date
How do I get a family PIN and client bar code number?
Call or visit any Recreation Facility and they will be glad to set up an account for you.
How do I register?
a) Click the MY BASKET tab and login using your family PIN and client number.
b) Click the PROGRAMS tab and search for your course using one of the methods described.
c) Once you have found your course click the ADD button. The course is now in your basket.
d) To view items in your basket, click the MY BASKET tab. Move between the PROGRAMS and MY BASKET tab until you have all the desired courses.
e) Select the participant for each course then click go to CHECKOUT to make payment
Some programs have ongoing or advance registration for returning students. Spring/Summer and Summer Day Camp services must have a registration forms package completed in advance for each child.
I already have a credit on my account.
If you have a credit balance on your account, (excluding Service Credit amounts) WebReg will use this first for payment and deduct the amount from the debit balance.
What happens if I forget my Family PIN and client number?
Please visit or call any Recreation Facility who will be glad to assist you.
After trying to log in, I'm told my account is locked
WebReg will lock your account after 7 unsuccessful login attempts. Call or visit any Recreation Facility for assistance.
How to I modify the information in my account?
Call or visit any Recreation Facility for assistance.
How do I change my PIN?
Go to the MY ACCOUNT page in WebReg and click the Change FAMILY PIN button.
I lost my receipt. Can I reprint it?
WebReg does not support the reprint of a receipt. If you go to the history page in your account, much of the information is listed here regarding your registrations. You can also call or visit any recreation centre who will reprint the receipt for pickup.
Inactive WebReg session
Your session will automatically be logged off after 10 minutes of inactivity. Any unpaid courses in MY BASKET will not be recorded.
Are all courses available for registration in WebReg
No, not all the courses offered in our Leisure Guide can be registered for using WebReg. Some courses may require additional information at the time of registration, and may need to be done in person or over the phone. For example, some Shadbolt Centre for the Arts music classes require an audition before registration can take place. Also, drop-in programs do not appear in WebReg. Click here to view our drop-in programs
If the course is full, can I waitlist using WebReg
Yes, if the course you wish to register for is full, WebReg will display the waitlist option. If a space becomes available, the system will automatically reserve the spot but not register you. A staff member will then call you giving you the option to register over the phone.
Withdraw
To withdraw from a program please call or visit any Recreation Facility. A full refund is granted if a class is cancelled or if the refund is requested at least seven days before the start of classes. To view our refund policy, please see below.
Are my credit card transactions secure?
The City of Burnaby has taken the necessary steps to ensure the security of your transactions. The lock symbol on the bottom of your computer screen indicates your transactions are secured by VeriSign from Soltrus through 128 bit secure socket layer (SSL) technology.
Completing the registration process
Course registration is only completed once payment is received. If you add courses to MY BASKET and leave WebReg before payment, the registrations will not be recorded. WebReg will also log your session off after 10 minutes of inactivity.
How do I access my Service Credit funding?
Using service credit as payment for a registered program can only be completed over the phone or in person.
I've tried the 3 search methods but still can't find my course
If a course has been cancelled, it will not display in WebReg. If the course is a drop-in program, it will not display in WebReg. Click here to view our drop-in programs. If a course cannot be registered for using WebReg, it will not display. Some courses may require additional information at the time of registration, and may need to be done in person or over the phone. For example, some Shadbolt Centre for the Arts music classes require an audition before registration can take place. Please contact the centre where the course is taking place for more registration information.
Refund Guidelines
A full refund is granted if a class is cancelled or if you request a refund at least seven days before the start of the class. If a refund is requested less than seven days before class start, the cost of one session is deducted. After classes have started, refunds are prorated according to the number of sessions remaining. No refunds are granted after the final session has started. For most one-day classes, a refund is given only when requested at least seven days in advance of the class date. Refunds requested on the day of the class or after class completion cannot be granted. There maybe exceptions to these guidelines. In some cases, these exceptions are noted in the individual descriptions of courses and activities.
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