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COVID-19 in Burnaby

For COVID-19 information, resources and impacts on City services, visit burnaby.ca/covid19

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City Services

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Commercial Collection

The City of Burnaby's garbage and recycling collection program extends beyond residential services; our crews provide collection for garbage and recycling to over 500 commercial, institutional and civic facilities. 

Find out more by contacting the Burnaby Solid Waste and Recycling Department at 604-294-7972 or solidwasteandrecycling@burnaby.ca

How to Pay 

Commercial refuse accounts are billed quarterly. Payment is due 30 days from each quarterly billing date. Overdue invoices will be subject to a 2% late payment charges if payment not received by the due date on the notice.

View rates » 

Quarterly Billing Schedule 

Period Covered  Billing Month 
January, February, March  April 
April, May, June  July 
July, August, September   October 
October, November, December  January 

Payment Options

  • Online / Phone Banking / ATM
    Select Burnaby Commercial Refuse as a payee and enter your 8-digit account number 
  • Drop Box 
    24-hour drop boxes located at both entrances to Burnaby City Hall (4949 Canada Way) 
  • By Mail 
    Mail your cheque and stub well in advance to the Burnaby Tax Office, 4949 Canada Way, Burnaby, BC V5G 1M2.
  • In Person

    Due to the COVID-19 pandemic, in-person payments are by appointments only. Please email Tax.Refuse@burnaby.ca to book your appointment. 

    Please do not visit if you are sick

    If you are experiencing any cough, fever or other respiratory symptoms or believe you may have been exposed to COVID-19 or any other respiratory illness, please do not enter our facility for the protection of our customers and employees.

    If you have any questions please call a healthcare provider or 8-1-1.

For any billing or payment inquiries, please email tax.refuse@burnaby.ca or call 604-294-7350. Change of address requests must be submitted on the business letterhead or sent by the business email. 

For service requests, cancellations or changes to pick up schedule, please email solidwasteandrecycling@burnaby.ca or call 604-294-7972. 

Business Waste Reduction Resources

Metro Vancouver provides a wide range of resources, including:

  • Tip sheets, recycling signage and other resources for various business sectors (e.g. schools, retail, janitorial services, property managers)
  • Metro Vancouver Recycles - database of all drop-off locations

Recycling Council of British Columbia (RCBC) provides a wide range of services, including:

  • Recyclepedia and Recycling Hotline that provides information on waste reduction, recycling, disposal and pollution prevention. For more information, contact the BC Recycling Hotline at 604-732-9253 or hotline@rcbc.ca.
  • Recycling FAQs and Fact Sheets on a variety of waste management topics
  • Provincial Take-Back Programs

    Provincial Take Back ProgramMorePrograms for banned or recyclable materials.
  • Banned/Prohibited Materials

    Banned & prohibited itemsMoreWhich products are banned from the garbage bins? 
  • Burnaby Eco-Centre

    Burnaby Recycling DepotMoreWhen you have a lot of recyclables, bring them in to our Eco-Centre!