Coronavirus Disease (COVID-19)
How to Reach Us
For questions about City services, programs and facilities:
- Read our frequently asked questions
- Phone our call centre at 604-294-7878, 9am-4pm, Monday-Friday (closed statutory holidays)
- Email covid19@burnaby.ca
If you have a concern about compliance with a COVID-19 public health order, please call:
- 604-294-7878, 9am-4pm, Monday-Friday
- 604-294-7200, after-hours and on weekends
Burnaby, Let's Work Together
The health and well-being of Burnaby residents is our top priority. The City of Burnaby is working to support our community and keep them safe throughout the pandemic and beyond. We ask everyone to do your part and stay apart.
Burnaby's Restart Plan
We have developed a framework that guides our approach to reopening our facilities and services in stages, to protect the health and safety of all users and staff.
- View what has already restarted and what’s restarting soon
- Explore our interactive map to see what's open and what remains closed
- Interested in restart updates? Sign up for City Connect and get updates delivered straight to your inbox!
Affected City Services and Facilities
- Masks Mandatory at all City Facilities, Heritage Christmas Cancelled
- Indoor Sports, Group Fitness and Dance Classes Cancelled November 8 until further notice
- Burnaby City Hall In-Person Visits Suspended Until Further Notice
- Public Hearings conducted virtually and live stream options for council and committee meetings
- Changes to Deer Lake Park trails
- Changes to Barnet Marine Park access
- Event cancellations
- Enjoy online learning and activities at home
What you can do
The most effective way to protect yourself and your family is to follow a few simple recommendations from public health officials:
- Wash your hands often with soap and water;
- Cover your mouth and nose when coughing or sneezing;
- Avoid touching your face;
- Avoid others who are unwell;
- Stay home when you are sick; and
- If you are out in public, try to keep 2 metres between yourself and others, and wear a mask if you are able to.
Anyone concerned that they may have been exposed to, or are experiencing symptoms of the novel coronavirus, should contact their primary health care provider or call 8-1-1 (Health Link BC).
What the City is doing
Public health authorities including BC Centre for Disease Control and Fraser Health continue to advise everyone has a role to play in preventing the spread of COVID-19. The City of Burnaby has activated its Emergency Operations Centre and has emergency plans and processes in place to monitor and respond to the COVID-19 pandemic in the community and for City staff who may be impacted by the virus, including first responders.
The City will continue to work closely with, and following the direction of, Fraser Health Authority, Health Emergency Management BC, Emergency Management BC and other organizations as information changes.
