COVID-19 Impacts in Burnaby

  • View updates on impacts to Burnaby programs, services and facilities 
  • To report a business that is not in compliance with current provincial health orders, please email
  • Questions on how COVID-19 impacts Burnaby programs, services and facilities?
    Read our Frequently Asked Questions, phone our call centre at 604-294-7878, 9am-4pm, Monday-Friday (closed statutory holidays), or email
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Coronavirus Disease (COVID-19)

City Hall In-Person Visits Suspended Until Further Notice

There is no in-person access to City Hall until further notice.

Help keep our community safe by using our online services. For information about services that are not available online, please access the City Directory 

How to Reach Us

For questions about City services, programs and facilities:

If you have a concern about compliance with a COVID-19 public health order, please call:

  • 604-294-7878, 9am-4pm, Monday-Friday
  • 604-294-7200, after-hours and on weekends

Burnaby, Let's Work Together

The health and well-being of Burnaby residents is our top priority. The City of Burnaby is working to support our community and keep them safe throughout the pandemic and beyond. We ask everyone to do your part and stay apart. 

At this time, it is critically important for people living in the Fraser Health region to use the COVID-19 assessment tool and get tested as soon as you have COVID-19-like symptoms, even mild ones. Please don't wait. 

Burnaby's Restart Plan

We have developed a framework that guides our approach to reopening our facilities and services in stages, to protect the health and safety of all users and staff. 

Affected City Services and Facilities

What you can do

The most effective way to protect yourself and your family is to follow a few simple recommendations from public health officials:

  • Wash your hands often with soap and water;
  • Cover your mouth and nose when coughing or sneezing;
  • Avoid touching your face;
  • Avoid others who are unwell;
  • Stay home when you are sick; and
  • If you are out in public, try to keep 2 metres between yourself and others, and wear a mask if you are able to.

Anyone concerned that they may have been exposed to, or are experiencing symptoms of the novel coronavirus, should contact their primary health care provider or call 8-1-1 (Health Link BC).

What the City is doing

Public health authorities including BC Centre for Disease Control and Fraser Health continue to advise everyone has a role to play in preventing the spread of COVID-19. The City of Burnaby has activated its Emergency Operations Centre and has emergency plans and processes in place to monitor and respond to the COVID-19 pandemic in the community and for City staff who may be impacted by the virus, including first responders.

The City will continue to work closely with, and following the direction of, Fraser Health Authority, Health Emergency Management BCEmergency Management BC and other organizations as information changes.