March 18: Planned Outage of Websites and Online Services for Maintenance

Posted March 16, 2018

On Sunday, March 18 from 2:00 AM - 11:00 AM the City's websites and online services will be intermittently unavailable while system maintenance is performed. We thank you for your patience.

 > Home > City Services > Water & Sewers > Contact Us

City Services

Was this page helpful? Yes | No

Contact Us

We can be reached at Engineering General Enquiries during regular office hours.

Office hours are from 8:00 AM to 4:45 PM (Pacific Standard Time) Monday, Tuesday, Wednesday and Friday, and 8:00 AM to 8:00 PM on Thursdays.

Engineering - General Enquires
Phone: 604-294-7460
4949 Canada Way
Burnaby, BC, V5G 1M2 | Map


To report an emergency — a chemical or oil spill, water coming up through the ground, etc — or a site in need of repair, please contact us at Engineering Dispatch. Our phone line is open 24 hours a day.

Engineering Dispatch
Phone: 604-294-7200

If a chemical is flammable, toxic, corrosive or has other hazardous properties, call the Burnaby Fire Department immediately at 911.


  • Engineering Permits

    Public Works - WaterMoreFind out who to contact and how to get a permit.
  • Need a Refill?

    Contact UsMoreWe’ve got an app for that! Free on iTunes.