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Business Property Safety

The goal of Business Property Safety is to reduce property crime against Burnaby businesses and raise Burnaby's attractiveness as a business location. Our focus is:

  • Break and Enter
  • Vandalism (including graffiti)
  • Retail Theft (including shoplifting)

Read our Property Crime Prevention Brochure for tips, information and to learn about the Action Plan. This brochure is also available in Chinese and Korean.

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The Burnaby Business Property Crime Reduction Initiative and Appendix was adopted by City Council on September 30, 2008. It was developed by the City’s Community Policing Committee with representatives of local businesses and business associations with a focus on:

Preventing Business Property Crime

As a business owner, crime directed against your business costs you money. The Burnaby Business Property Crime Reduction Initiative encourages business owners/operators to:

Apply CPTED Principles to Your Business Premises

Crime Prevention Through Environmental Design -- CPTED (pronounced “sep-ted”) -- is a way of looking at places and spaces for opportunities to reduce crime or fear of crime. Learn more about it through:

Consider using these CPTED principles for your business:

  1. Surveillance: Maximize your ability to spot suspicious people and activities. Keep windows clear of advertising and other display material. Use interior shelving and displays that are no higher than 5 feet tall. Use lighting around and in your business that creates clear paths for movement without creating shadowy hiding places. Trim hedges and remove lower branches of trees
  2. Sense of ownership (Territoriality): Make it obvious that your business and the space in front of it “belong” to you. Encourage pedestrian activity by providing outdoor seating and outdoor displays, where appropriate
  3. Maintenance: Keep your property looking its best. Remove Graffiti and Litter promptly. Send a message that your business is cared for and you will not tolerate criminal activity
  4. Access Control: Use appropriate doors, locks, signs and other features. Help guide people to the places you want them to be and keep them out from where they do not belong.
  5. Target hardening: Secure your business with appropriate locks, electronic security systems and other security devices to prevent break-ins and theft.

Work With Your Business Neighbours to Prevent Crime

Get to know your neighbours, know who belongs in your neighbourhood and work together to prevent property crime.

Decide on a best way to communicate with each other (phone, email or fax) and share information about criminal activity and ways you have prevented it.

Apply CPTED principles to your block and report all suspicious activity to police. A business area that looks cared for says “we value our clean, crime-free environment and will work to keep it like that”.

If you are not already part of a business association, consider forming one for your area. For more information on business associations, check the Business Improvement Areas of BC website at www.bia.bc.ca.

Report Crime to the Burnaby RCMP

No matter how small the crime is, report it to police.

A crime committed against your property could be part of a bigger pattern police are working to solve. Your call could lead to the arrest of a chronic offender, thereby preventing other crimes from occurring.

Police need to know where criminal activity is to best allocate their resources. If police don't know about crimes, they can’t work to catch perpetrators and reduce criminal activity in your area.

Reporting a Crime or Suspicious Activity 

  1. If it's an Emergency, call 911. Report any crime that is in progress. This includes a break and enter in progress, robbery, assault, and situations where the suspect is still present. The police are dispatched on a high priority to these calls.
  2. If it's a Non-Emergency, call 604-294-7922. Report any crime that has already been committed where suspects have left the scene. This includes damage to property overnight or a break and enter while you were away. Police are dispatched to these calls on a priority basis according to ongoing volume of calls for service at that time.

Standard Priority Codes

Priority 1 - File will receive immediate attention and be dispatched to available police units. Dispatch will re-assign police units previously assigned to non-priority calls.
Priority 2 - File will receive immediate attention and be dispatched to the first available police unit for attendance.
Priority 3 - Routine calls for service.
Priority 4 - The file will be recorded but police will not be dispatched.

  • Incidents in progress are considered Priority 1 and 2. The files will be handled accordingly.
  • Non-emergency complaints are most often Priority 3. Police attend the scene but the response is of a less urgent nature.
  • In a Priority 4 call, information on the complaint is recorded in a file and the file number is provided to the complainant.

When You Report a Crime or Suspicious Activity:

  • Stay calm.
  • Let the operator control the conversation.
  • Stay on the phone; do not hang up until the operator directs you to do so.
  • Give all information that is requested. Questions, such as birthdates, may seem unimportant, but they are used to file and retrieve complaints.
  • If possible, provide details and descriptions of the suspect(s) (e.g., sex, race, age, height, weight, hair and eye colour, facial hair, tattoos/scars, glasses, and clothing).
  • If a vehicle is involved, try to note the make, model, year, colour, licence plate, and any other distinguishing feature (e.g. large dents, advertising).
  • If you made notes on the suspect or vehicle, keep them and provide a copy to the police.
  • Always ask for your file number; this will be important to follow up on your file or for insurance purposes.
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Reporting Graffiti