Citizen Support Services

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Services for Burnaby Seniors

Citizen Support Services is committed to enhancing the well-being of our citizens by reducing social isolation and creating connections in our community. We envision a socially connected, inclusive and healthy community.

To qualify for our programs and services you must be a Burnaby resident and 65+ years of age. Have questions? Phone 604-294-7980.

Programs

• Social Lunch Program

  • Enjoy a tasty lunch on Thursdays at Confederation Centre and make new friends at this volunteer hosted event. A volunteer driver will pick you up and take you home after the luncheon. Lunch cost not included. 

• Bus Outings

  • Monthly bus outings generally involve a scenic drive, lunch out at a great lower mainland restaurant, and plenty of social time! Volunteers will drive you to and from the bus and accompany you on a three hour outing. 

• Phone Buddy

  • A volunteer will call weekly to chat and check on your wellbeing.

• Volunteer Visitor

  • A volunteer provides companionship for you through regular ongoing visits.

• Shopping Buddy

  • Visit Brentwood, Lougheed Town Centre or Metrotown Mall. A volunteer will be matched up to assist with your shopping needs or to simply provide companionship while you shop. Free wheelchairs are available if needed. Staff will arrange for HandyDART to get you to and from the mall.

• Shop by Phone Grocery & Delivery

  • An assigned volunteer will call weekly to take your order over the phone. City staff shop and deliver your groceries. Payment is by credit card only.

• Light Housekeeping Service

  • The Light Housekeeping Service is provided to Burnaby seniors based on a sliding scale according to income. This service is part of Better at Home, a program to help seniors live in their own homes longer by providing simple non-medical support services. The program is funded by the Government of British Columbia and managed by the United Way of the Lower Mainland (UWLM). Prior to applying for this service, please phone our office at 604-294-7980 to inquire if subsidy is available.
    
    

• Transportation to Medical Appointments

  • Volunteer Drivers provide rides to medical appointments based on a sliding scale, according to the seniors’ income. This service is part of Better at Home, a program to help seniors live in their own homes longer by providing simple non-medical support services. The program is funded by the Government of British Columbia and managed by the United Way of the Lower Mainland (UWLM).
    
    

Additional Resources for Seniors

• Citizen Support Resource Guide
• Burnaby Seniors' Resources Society 
• bc211
• Citizen Support Services Annual Report

Volunteer 

Contact Us

Citizen Support Services volunteers@burnaby.ca Phone: 604-294-7980 111–4940 Canada Way Burnaby, BC, V5G 4K6 | Map

Office hours:
Monday to Friday from 8:00 AM to 4:45 PM

Would you like to donate to our programs and events?
Citizen Support Services is currently accepting donations. To contribute, fill out our online donation form. 

The personal information that you provide to CanadaHelps is collected and used under the authority of the Personal Information Protection and Electronic Documents Act (PIPEDA). The information is used only for the purpose of processing online donations and providing tax receipts to donors. If you have questions about the collection, use or disclosure of your personal information, please contact communications@burnaby.ca.