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Risk Management and Emergency Planning

Who We Are

The Risk Management and Emergency Planning Department works with all City departments to protect City assets, reduce losses and ensure the City is reasonably prepared to respond to any emergency or disaster. The Department investigates and manages claims made by or against the City and administers various insurance programs.

Burnaby Deer Lake

What We Do

Risk Financing and Insurance

  • Manages the City’s insurance and self-insurance programs.
  • Reviews contracts and recommends insurance.
  • Reviews insurance documentation from contractors and vendors for compliance.

Claims Management

  • Receives written notice of claim from third parties.
  • Investigates and determines liability.
  • Manages claims resolution.

Emergency Planning

  • Responsible for the Emergency Program as set out in the Public Safety section.

Contact Us

Office Hours:
Monday, Tuesday, Wednesday and Friday from 8:00 am to 4:45 pm
Thursday from 8:00 am to 8:00 pm

Risk Management
Phone: 604-294-7519
Fax: 604-294-7529
Mailing Address:
4949 Canada Way
Burnaby BC, V5G 1M2 | Map
Delivery Address:
6161 Deer Lake Avenue
Burnaby BC, V5G 1M2 | Map