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Information Technology

Who We Are

Information Technology provides city-wide support and services for technology and telecommunications that enables citizens, businesses and staff to access City services and information electronically. The department is responsible for policy, procedures and standards to support technology, improve business processes and ensure protection of City assets.

The department manages the City’s computer application hardware and infrastructure as well as provides support to clients through a central Helpdesk. Staff develop, implement and enhance City wide and departmental automated business applications. 

What We Do

  • Provide technical, database, business analysis services and sustainment support for more than 100 computer application systems including Financial Enterprise Resource Planning (ERP), Corporate Geographic Information Systems (GIS), Fire Dispatch, Library Catalogue Systems and email.
  • Provide communications network technology to sites, computer centre servers, PCs, laptops, printers and mobile devices.
  • Provide a single point of contact on all technical issues, queries and troubleshooting calls from staff

Digital Tools

Find out about the digital services available to you through our department.

Maps

Explore the city through BurnabyMaps.

Find out more »  
Open Data

View the City of Burnaby's municipal data.

Find out more »  
Free Wi-Fi

Learn about the City of Burnaby's free wireless network.

Find out more »  
Mobile Apps

Download apps to make life easier for Burnaby residents.

Find out more »  

Contact Us

Office Hours:
Monday, Tuesday, Wednesday and Friday from 8:00 AM to 4:45 PM
Thursday from 8:00 AM to 8:00 PM

Information Technology
helpdesk@burnaby.ca
Phone: 604-294-7939
Mailing Address:
4949 Canada Way
Burnaby BC, V5G 1M2 | Map
Delivery Address:
#204, 4940 Canada Way
Burnaby BC, V5G 4K6  | Map

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