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February 19: Planned Outage of Websites and Online Services for Maintenance

Posted February 17, 2017

On Sunday, February 19 from 6:00-11:00 AM, the following websites and online services will not be available while system maintenance is performed. Websites and online services may become available during this time frame, but may be subject to intermittent availability. We thank you for your patience.

  • WebReg - program registration for recreation and arts activities
    (Additional planned outage takes place Sunday, February 19 from 10:00 PM until 2:00 PM Monday, February 20)
  • eAgenda - agendas, minutes, reports for Council, Board, Committee and Commission meetings
  • Dog Licences - renewals  
  • Portal Login - for tenants of city owned properties and city employees
    (This service will be restored at 8:00 AM Monday, February 20)
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Information Technology

Who We Are

Information Technology provides city-wide support and services for technology and telecommunications that enables citizens, businesses and staff to access City services and information electronically. The department is responsible for policy, procedures and standards to support technology, improve business processes and ensure protection of City assets.

The department manages the City’s computer application hardware and infrastructure as well as provides support to clients through a central Help Desk. Staff develop, implement and enhance City wide and departmental automated business applications. 

Parks - Deer Lake Park Feature

What We Do

Application Staff

  • Provides technical, database, business analysis services and sustainment support to more than 100 computer application systems including Financial Enterprise Resource Planning (ERP), Corporate Geographic Information Systems (GIS),  Fire Dispatch, Library Catalogue Systems and email.

Infrastructure Staff

  • Provides communications network technology to sites, computer centre servers, PCs, thin clients, laptops and printers.

Help Desk Services Staff

  • Provides a single point of contact on all technical issues, queries and troubleshooting calls from department users .

Contact Us

Office Hours:
Monday, Tuesday, Wednesday and Friday from 8:00 am to 4:45 pm
Thursday from 8:00 am to 8:00 pm

Information Technology
helpdesk@burnaby.ca
Phone: 604-294-7939
Mailing Address:
4949 Canada Way
Burnaby BC, V5G 1M2 | Map
Delivery Address:
6161 Deer Lake Avenue
Burnaby BC, V5G 4A3 | Map

Contact Us