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January 26: Planned Outage of Websites and Online Services for Maintenance

Posted January 25, 2020

On Sunday, January 26 from 2:00 AM to 11:00 AM, the City's websites and online services will be unavailable for short durations while system maintenance is performed. We thank you for your patience.

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Revenue Services

Who We Are

Revenue Services provides the following City financial support services: administration of billing for property taxation, utilities, and the collection of City revenues.

Our City Hall

What We Do

Revenue Services

  • Provides policy and procedures for the collection of City revenues.
  • Monitors revenue activity, providing reports to management and Council as required. 
  • Responsible for the City's Point of Sale and Revenue Collection Systems.

Tax Office

  • Responsible for the collection of property tax, utilities (water and sewer), commercial refuse and false alarm charges. 
  • Administers collection of taxes on behalf of five other Taxing Authorities: Provincial School Taxes, Translink, Municipal Finance Authority, Metro Vancouver and B.C. Assessment.  
  • Provides the central revenue receipting services for satellite locations such as RCMP, Burnaby Public Library and the Recycling Yard.
  • Administers key services for local residents, including the Provincial Home Owner Grant and Tax Deferment programs.  

Revenue Services Administration and Collection 

  • Administers the city's collection contract and recovery process 
  • Recommends, coordinates, and supports the implementation of Accounts Receivable applications.
  • Works closely with IT project managers to support the delivery of financial revenue business solutions projects.
  • Ensures compliance with general accepted accounting principles, internal City control standards, and integration controls with the City's SAP Enterprise System.

Contact Us

General Inquiries 
revenue.services@burnaby.ca
604-294-7350

Tax and Utility Inquiries 
tax@burnaby.ca
604-294-7350

My Property Portal Inquiries  
myproperty@burnaby.ca
604-294-7700

Secondary Suites Supplementary Utility Charges Inquiries 
secondarysuites@burnaby.ca
604-294-7350

Fax
604-294-7153

Revenue Services
First floor of City Hall
4949 Canada Way
Burnaby BC, V5G 1M2 | Map