February 14: Planned Outage of Websites and Online Services for Maintenance

Posted February 12, 2016

On Sunday, February 14 from 7:00-11:00 AM, the following websites and online services will not be available while system maintenance is performed. Websites and online services may become available during this time frame, but may be subject to intermittent availability. We thank you for your patience.


  • Home Owner Grant - claim online 
  • WebReg - program registration for recreation and arts activities
  • eAgenda - agendas, minutes, reports for Council, Board, Committee and Commission meetings
  • Burnaby Map - interactive mapping application
  • Dog Licences - renewals  
  • Portal Login - for tenants of city owned properties and city employees
    (This service will be restored at 8:00 AM Monday, February 15)
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Cancellations & Refunds

Registration - Cancellation


Classes may be cancelled if under-enrolled. Decisions about course cancellation are made up to one week prior to the start date, so please register early to avoid disappointment! If your class is cancelled, you will be issued a refund.

Refund Guidelines

A full refund is granted if a class is cancelled or if you request a refund at least seven days before the start of the class. If a refund is requested less than seven days before class start, the cost of one session is deducted. After classes have started, refunds are prorated according to the number of sessions remaining. No refunds are granted after the final session has started.

For most one-day classes, a refund is given only when requested at least seven days in advance of the class date. Refunds requested on the day of the class or after class completion cannot be granted. There maybe exceptions to these guidelines. In some cases, these exceptions are noted in the individual descriptions of courses and activities. Please check your receipt.

Bus Trip Refunds (55+)


Most trip descriptions list a refund cut-off date. However, full refunds can sometimes be granted up to 24 hours before the trip.


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Recreation Credit