• About Burnaby

  • About Get to know Burnaby – urban centre, heritage site, Maclean’s magazine’s “best run city”	Community Links Link to the Burnaby Board of Trade, Tourism Burnaby and a variety of community associations
    Getting Around Search locations, maps, and ways to get around Burnaby by car, bike, or public transit	Strategic Directions Learn about Burnaby’s vision as a livable, sustainable, and thriving City
    News & Media Read up on what’s new and what’s relevant for citizens and businesses in the City	Education Read about the school system and post-secondary education options available in Burnaby
    Photos & Videos Browse photos and videos that showcase our open spaces, facilities and culture	Sister Cities Explore our sister cities from around the globe

    Tourism Burnaby Discover hotels, attractions, restaurants and shopping	Burnaby Awards The City of Burnaby has been honoured with many awards

• Things To Do

  • Calendar of Events Check in with our calendar of City sponsored and supported events	Be Active Programs Find programs that fit your lifestyle, register online or buy a B Active Pass	Community Centres Find information regarding local recreational facilities
    Arts & Heritage Explore the arts through classes, theatre, exhibits, museum and more	Outdoor Facilities Be active and get some fresh air at our outdoor facilities	Golf Courses Play, practice or learn at two 18 hole courses or our new driving range
    Explore Outdoors Uncover the natural beauty of Burnaby parks, trails, dog-friendly sites and play areas	Festivals & Events Don’t miss out on the culture and the fun that make Burnaby truly unique	Library Browse our local libraries and find the facility nearest you
    Visitor Resources Search our most popular attractions and visit the Burnaby Tourism Booth online	Be Involved Connect with your community. Volunteer, donate, and meet our outstanding citizens

    Leisure Guide Registration now for spring & summer programs.	What's New! Browse our summer programs.	Summer Camps Time to start planning for the summer!

• City Services

  • Garbage and Recycling Find a collection schedule and learn about the City’s waste reduction programs	Bylaws & Enforcement Learn about our local bylaws and enforcement policies	Policies, Projects & Initiatives Learn about Burnaby’s vision as a livable, sustainable and expanding urban centre
    Public Safety Learn about Burnaby RCMP, Emergency Programs and more	Permits and Licences Get the necessary permit or licence for your business, construction site or home	Rentals & Catering Find rates and information on rentals in Burnaby
    Fire Department Learn about the department, fire prevention and fire extinguisher training	Planning Obtain information on current, proposed and future uses of land in the City	Property Taxes Find information on taxes, fees and online payments
    Roads & Traffic Keep up with traffic conditions and road work, and submit maintenance requests	Building Apply for permits, request inspections and report any safety or construction concerns	Water & Sewers Learn new ways to conserve water, read about liquid waste and sewer systems

    Maps Find a map for cycle routes, waterways, trails or parks

    Environment Learn about programs and public education topics

    Rentals Book your wedding at one of our venues

• Doing Business

  • Burnaby Business Profile Find out who does business in Burnaby and why it is a strong centre for business and economy	Places To Do Business Learn about the town, urban, and business centres that lend to our strong business sector
    Business With Burnaby Find current bid opportunities and access rental information for doing business with Burnaby	Filming Access information, permits and application forms for filming in Burnaby
    BizPaL Use BizPaL to get your business started with a customized list of permits and licences	Business Property Safety Read about our initiatives on property safety and principles for crime reduction
    Permits & Licences Get the necessary permit or licence for your business, construction site or home	Business Watch Crime prevention initiative to improve information sharing and reporting of suspicious activity

    Burnaby Board of Trade Recognized for its leadership, the Board supports local businesses	Bid Opportunities with the City Learn more about how to do business with the City

• Our City Hall

  • Contacts & Location Find us at City Hall or locate a phone number in our City Directory	Financial Reports Learn about City Budgets and read through our Annual Financial Plan
    Mayor & Council Meet our City Council, Boards, and Committees, and access meetings and reports online	Publications & Forms Get public access to City documents and forms
    City Departments Contact a specific department or access archived information	Elections Learn about municipal elections in Burnaby and access information from past elections
    Bylaws Get full and direct access to all City Bylaws	Requesting Information Methods to access City records and information

    Boards, Committees & Commissions View agendas, minutes and membership lists	Live Council Meeting Webcast Meetings are held on Mondays at 7 PM in the Council Chamber

Print

Online Registration - Webreg

With WebReg, you can register for programs, print the receipt on your local printer, check current registrations and view your account history online.

To register online, you will need:

• Family PIN # (Personal Identification Number)
  Families who have an account with Burnaby Parks, Recreation and Cultural Services have a number assigned to them. If you do not have a Family PIN, call or visit any recreation facility.
• Client Number
  Each individual family member has a unique Client Number. This number is necessary for program registration. Family members not listed on your account can be added by calling or visiting your local Recreation Facility.
• Credit Card
  Visa, MasterCard or AMEX and the 4 digit expiry date

How to Register

1. Click the MY BASKET tab and login using your Family PIN and Client Number.
2. Click the PROGRAMS tab and search for your course using one of the methods described.
3. Once you have found your course click the ADD button. The course is now in your basket. 
4. To view items in your basket, click the MY BASKET tab. Move between the PROGRAMS and MY BASKET tab until you have all the desired courses.
5. Select the participant for each course then click go to CHECKOUT to make payment

WebReg Frequently Asked Questions

• I already have a credit on my account

  • If you have a credit balance on your account (excluding Service Credit amounts), WebReg will use this first for payment and deduct the amount from the debit balance.

• What happens if I forget my Family PIN and client number?

  • Please visit or call any Recreation Facility. Our staff will be glad to assist you.

• After trying to log in, I'm told my account is locked

  • WebReg will lock your account after 7 unsuccessful login attempts. Call or visit any Recreation Facility for assistance. 

• How do I modify the information in my account?

  • Call or visit any Recreation Facility for assistance.

• I lost my receipt. Can I reprint it?

  • WebReg does not support the reprint of a receipt. If you go to the history page in your account, much of the information is listed here regarding your registrations. You can also call or visit any recreation centre and ask a staff person to reprint the receipt for pickup.

• Inactive WebReg session

  • Your session will automatically be logged off after 10 minutes of inactivity. Any unpaid courses in MY BASKET will not be recorded.

• Are all courses available for registration in WebReg?

  • No, not all the courses offered in our Leisure Guide can be registered for using WebReg. Some courses may require additional information at the time of registration, and may need to be done in person or over the phone. For example, some Shadbolt Centre for the Arts music classes require an audition before registration can take place. Also, drop-in programs do not appear in WebReg.

• If the course is full, can I waitlist using WebReg?

  • Yes, if the course you wish to register for is full, WebReg will display the waitlist option. If a space becomes available, the system will automatically reserve the spot but not register you. A staff member will then call you giving you the option to register over the phone.

• Withdraw

  • To withdraw from a program please call or visit any Recreation Facility. A full refund is granted if a class is cancelled or if the refund is requested at least seven days before the start of classes.

• Are my credit card transactions secure?

  • The City of Burnaby has taken the necessary steps to ensure the security of your transactions. The lock symbol on the bottom of your computer screen indicates your transactions are secured by VeriSign from Soltrus through 128 bit secure socket layer (SSL) technology.

• Completing the registration process

  • Course registration is only completed once payment is received. If you add courses to MY BASKET and leave WebReg before payment, the registrations will not be recorded. WebReg will also log your session off after 10 minutes of inactivity.