Snow and Ice Removal Continues

Posted January 16, 2017

City crews and equipment will be working this week to:

  • Clear catch basins in anticipation for this week’s thawing and rainfall events
  • Clear wheelchair ramps and bus stops of compacted snow and ice
  • Sweep and clear main roadways and priority routes of sand abrasives

Remove snow from catch basins and storm drains. Keeping catch basins and storm drains on your street clear of snow helps prevent flooding when snow melts. Report problems to our 24-hour service line at 604-294-7200.

Locate catch basins using the Burnaby Map:

  1. Select Layers button
  2. Expand Engineering Operations option > Infrastructure
  3. Select Storm > Catchbasin > Zoom into your street

Motorists are advised to be prepared for changing road conditions. Attention should be paid to water pooling around roadways due to forecasted rainfall this week.

Hazardous conditions, downed trees, potholes, and localized flooding can be reported to our 24-hour Emergency Dispatch at 604-294-7200. Non-emergency requests can be reported to 604-294-7460. We appreciate your patience as we work towards removing snow and ice in as many areas as possible. View Snow and Ice Control Information and Our Role as a City.

 > Home > Freedom of Information and Protection of Privacy Act

Freedom of Information and Protection of Privacy Act

The Freedom of Information and Protection of Privacy Act  (the Act) promotes the general principles that public body information should be available to the public and personal information respecting individuals held by government should not be improperly disclosed.

The Act established a process by which an individual may request access to records held by the City of Burnaby. A "record" by definition in the Act includes "books, documents, maps, drawings, photographs, letters, vouchers, papers, and any other thing on which information is recorded or stored by graphic, electronic, mechanical or other means, but does not include a computer program or any other mechanism that produces records". The Act also provides an appeal procedure involving an independent Information and Privacy Commissioner.

The general right of access to records is restricted by certain specified and limited exceptions. For example, an applicant will not get access to someone else's personal information without their permission or information which would harm third party business interests.

Methods to Access Records

Routine Requests
The majority of information held by the City of Burnaby can be accessed through the normal release of information by front line staff, without using the Act. Examples of this include: answers to questions related to departmental operations, open agendas, open minutes, bylaws, certain property related information, publications, policies and procedures.

Formal Requests
A formal request for recorded information is a formal process to access records that are not routinely available. Unlike routine requests, the formal request must be made in writing. The request should provide sufficient detail to assist staff in locating/retrieving the records.

Formal requests for records should be forwarded by mail to:

Records and Information Administrator
Office of the City Clerk
City of Burnaby
4949 Canada Way
Burnaby, BC V5G 1M2 | Map
Phone: 604-294-7290
Fax: 604-294-7537

You should enclose a completed Freedom of Information Request Form

To determine if a formal request is required, consult with the departmental staff directly or contact the Records and Information Administrator.

Section 75 of the Act provides that the City may charge a fee for certain limited costs of providing applicants with records. If there are costs involved in processing a formal request, the applicant will be provided with a fee estimate before the application is fully processed.

  • Request for Access to Records Form

    Applications & FormsMoreFill out the form to access City records not routinely available.
  • Request for Access to Fire Department Records Form

    Applications & FormsMoreFill out the form to access City Fire Department Records not routinely available.
  • OIPC Guide

    MoreRead the Guide to Access and Privacy Protection Under FIPPA.
  • FIPPA Act

    MoreRead the Freedom of Information and Protection of Privacy Act.
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