Visits to Burnaby City Hall by appointment only
Following the guidance of the BC Restart plan, the limited access helps to ensure visitors can continue to follow all public health guidelines.
If you need assistance to connect with the right department or staff member, call 604-294-7944.
City Hall Complex Closing Early on September 20
Burnaby City Hall, the West Building and Civic Offices at Deer Lake Centre 1 and 2 will be closing at 4:00 PM on September 20, 2021 in order to provide staff at these locations the allotted required time to vote in the Federal election. We apologize for any inconvenience.
Arts & Culture Facilities
If you are a Burnaby business or restaurant owner and would like to expand your footprint on to a city sidewalk or adjacent outdoor space.
The staffed, self-serve Burnaby Eco-Centre provides you with safe, convenient and affordable drop-off options for over 20 different types of recyclable materials.
4855 Still Creek Drive
Burnaby BC Canada
Closed Christmas Day (December 25, 2021)
Closed New Year's Day (January 1, 2022)
If you would like to report encroachments and/or unauthorized use of city property.
Call us for emergencies and after hours assistance to report water leaks, immediate traffic hazards, pot hole repairs, plugged catch basins, etc.
For general inquiries, contact the Engineering Department at 604-294-7460 or by the email below.
Contact the Engineering Department at City Hall during the hours listed below.
Call Engineering Dispatch at 604-294-7200 for emergencies and after hours assistance to report water leaks, immediate traffic hazards, pot hole repairs, plugged catch basins, etc.
For all questions related to maintenance of City Buildings or maintenance of Burnaby run rental properties.
If you have any questions related to City Trees, including hanging or fallen, roots lifting or city tree removal.
For any project work in or abutting a street, boulevard, alley, sidewalk, park, terrace, or other property controlled or owned by the City (including right-of-ways).
If you are a Burnaby resident and would like an improvement (eg sidewalks/road widening) to your neighbourhood.
If you have any questions related to parking enforcement such as parking tickets, regulated parking hours.
Parking enforcement requests can be made:
Monday-Friday: 6:30 am-6 pm
Saturday-Sunday: 8:30 am-4:30 pm
Outside office hours: Call Burnaby RCMP at 604-646-9999
If you have any questions related to parking meters, usage of parking spaces.
For inquiries for missed garbage/recycling pick-ups, large item pick-ups, appliance pick-ups, set up Multi Family pick-ups etc.
For doing work on City-owned roads.
For any civil construction project work unrelated to a development application in or abutting a street, boulevard, alley, sidewalk, park, terrace, or other property controlled or owned by the City (including right-of-ways).
For all questions relating to street light/traffic signal outages, lane closure requests, speed bumps, wheelchair ramps, graffiti.
Call Engineering Dispatch at 604-294-7200 for emergencies and after hours assistance to report urgent traffic hazards.
Film your next project in Burnaby! Learn more
Jobs & Careers
Parks, Recreation and Cultural Services
Pets & Animals
Call Burnaby SPCA for the following issues:
- animal abuse, barking dogs, dog bites and attacks
- rescuing stray animals
- adopting animals
- removing dead animals from streets or public areas
- lost pets
3202 Norland Avenue
Burnaby BC Canada
Closed on statutory holidays
Planning & Building
Public Safety & Community Services
View how to report a bylaw violation for:
View our emergency preparedness tips and learn about the City's role to make our community disaster-resilient and safe.