Utility Fees & Charges

2024 Utility Fees are due Friday, March 15, 2024. If you did not receive your utility notice, please contact the Tax Office at 604-294-7350. 

Your utility fees cover the cost of delivering essential utility services–residential water and sewer, water consumption, waste collection and replacement of infrastructure like watermains.

Fees vary from property to property. For single family homes, sewer is billed as a sewer 'parcel tax' (meaning it's a tax on a service to the property) and it's billed with the property tax notice–you won't see this charge on your utility bills.

Change of Address

It's important to keep your address current for property assessment and taxation purposes.

If the mailing address on your property tax bill is incorrect, please complete and submit the Change of Address Area 10, Jurisdiction 301 form directly to BC Assessment.

Please note: It may take a couple of weeks for the City to receive your updated information from BC Assessment.

Contact us

Tax Office

Contact Us

[email protected]


4949 Canada Way
Burnaby BC Canada
V5G 1M2

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Monday - Wednesday: 8:00 am-4:45 pm
Thursday: 8:00 am-8:00 pm
Friday: 8:00 am-4:45 pm

Holiday Hours:

Closed on statutory holidays

About the Tax Office

The Tax Office is responsible for the billing and collection of utilities, garbage disposal fees, and property taxes. We also collect taxes for other authorities including Provincial Schools, TransLink, Metro Vancouver, Municipal Finance Authority and BC Assessment. The office also provides central revenue receipting services for the City.

The Tax Office is part of the Revenue Services division in the Finance department.

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