The City of Burnaby is advising residents and businesses of disruptions to City communications due to Canada Post’s strike action. Mail and parcels will not be processed or delivered for the duration of the national strike.
Businesses or residents will experience delays in receiving:
- business licence notices
- commercial refuse disposal and recycling bill
- metered utility notices
- supplementary utility fee declaration
- outstanding taxes and utility notices
- payments and other critical documents
- other City communications
Outstanding balances must be paid by the due date to avoid penalties.
Residents or businesses with outstanding balances or licences expiring soon can easily register for a My Property Portal profile. It’s the easiest way to see an account balance and make payments. Daily interest may apply to any unpaid balances and fees. If you’re mailing your payment, the City does not consider postmark as payment date.
There are many ways for businesses and residents to pay outstanding fees:
1. Online/financial institution/telephone banking
When paying via online banking, phone banking, ATMs or financial institutions, select the appropriate City of Burnaby payee account and account number.
Please check with your financial institution as some banks require up to 3 business days for payment processing.
Here are the most commonly used institutions where you can submit your online payment(s).
2. Pay in person
- Pay in person at City Hall, 4949 Canada Way.
- We’re open Monday-Wednesday and Friday from 8 am-4:45 pm and Thursday from 8 am-8 pm.
- Acceptable method of payments are debit, cheques or cash.
- 24-hour drop boxes (emptied daily) are located at both entrances to City Hall.
Vendors and customers: New customers and vendors can set up direct deposit by contacting [email protected]. Existing vendors or customers wishing to make a change to the payment method can contact [email protected]. Invoices can be sent electronically to [email protected].
Public notices and eNews: Public notices will continue to be posted to the City’s Public Notice webpage every Thursday, and also sent out through CityConnect eNews. You can easily sign up for City of Burnaby eNews online.
Resources:
- Account balances: Register for a My Property Portal account
- Property Tax Notice or Utility Tax Notice: email [email protected] or call 604-294-7350
- Business Licences: email [email protected] or call 604-294-7320
- Change in payment method for existing vendors: email [email protected]
- New vendor or customer account set-up: email: [email protected]
- Invoices: email [email protected]