Commercial Collection

Most financial institutions offer online or phone banking services for a faster and more efficient way to make payments. 

When paying online, the payee account name should be Burnaby Commercial Refuse and the account number is the 8 digit number (starting with CR).

For your convenience, here are the most commonly used banks and credit unions where you can submit your online payment(s).

Mail your cheque and stub well in advance to Revenue Services, 4949 Canada Way, Burnaby BC, V5G 1M2. Postmarks are not accepted as payment date. 

If you wish to pay in person, City Hall is open Monday-Wednesday and Friday, 8 am-4:45 pm, and Thursday, 8 am-8 pm. 

24-hour drop boxes are located in the parking lot and at both entrances to Burnaby City Hall, 4949 Canada Way. Drop boxes are cleared daily.

Enrolment

To qualify for the Pre-Authorized Debit Plan (PAD), your commercial refuse account must be in good standing with no outstanding balances.

To enroll in commercial refuse PAD, download the fillable pre-authorized debit application form below. Complete and return the form in full with your signature and initials where indicated, along with a copy of a void cheque for your bank account.

Return the form to [email protected].

Please note:

• Your application must be received no later than 10 calendar days before the withdrawal date to take effect.
• Payment will be process on February 15, May 15, August 15 and November 15. If the 15 falls on a weekend or holiday, payment will be withdrawn on the next business day.
• For terms and conditions, please refer to the application form.

How to change or cancel your PAD plan

To change or cancel Pre-Authorized Debit, please complete and return the PAD form with your signature and initials where indicated:

• Tick the box that applies to you on the top of the form: new, change or cancel.
• If you ticked 'change' for a change of bank accounts, please include a copy of a VOID cheque from the new bank account.    
• Return the form to [email protected] no later than 10 calendar days before the withdrawal date with your signature and initials where indicated.

Please note:

• If you sell your property, it's your responsibility as the property owner to instruct the City of Burnaby to discontinue the PAD plan BEFORE the property is sold. Notification must be received 10 calendar days before the withdrawal date, otherwise the next withdrawal must be considered on the sale and adjusted between vendor and buyer. The City will continue to draw payments from your bank account until advised. Withdrawals completed after the sale date will not be refunded and must be adjusted between purchasers and vendors on the Statement of Adjustments.
• If you are a business owner tenant, it's your responsibility to instruct the City to discontinue the PAD plan BEFORE you vacate the property. Notification must be received 10 calendar days before the withdrawal date.
• Your PAD plan will be cancelled by the City after 2 payments are dishonoured. Service charges and penalties may apply.

For information on the Pre-Authorized Debit plan, phone Revenue Services at 604-294-7350 or email [email protected].