Residential Water Meter Program

Measuring today to protect tomorrow's water. 

We are launching a water metering program to better understand water usage across our community. Data collected from meters will help in planning for future water needs, improve system efficiency, and support water conservation efforts. This helps us make better decisions about our water infrastructure, improve maintenance efforts and ensure a more efficient and sustainable water supply.

Why water meters matter

Water meters are being installed in homes across Burnaby to support water conservation and improve our understanding of water use across the city.

Across the Lower Mainland, municipalities have begun mandatory water metering. Communities with universal metering often see reduced water use, helping to extend available supply and reduce strain on water infrastructure over the long term.

For residents, water meters can help with understanding water use, detecting leaks early (preventing damage and saving money), and making informed decisions about how to conserve water.

At the same time, water use data helps the City make decisions in a measured and transparent way. We use this information in system planning, operations and future program decisions. All information is handled in accordance with privacy legislation.

What's happening now?

In June 2026, we are beginning the first phase of residential water meter installation as part of Burnaby’s broader water metering program.

Starting June 2026: Installation in meter ready homes

Installation will start with about 5,500 homes that already have meter ready water service connections. These homes were built or upgraded to accommodate a water meter, which allows installation to take place with minimal disruption.

Starting September 2026: Installation in homes with declared secondary suites

Starting this fall, installation will expand to properties with declared secondary suites. This process may involve some civil work and restoration, and it's expected to take about two to three years.

Residents whose homes are included for water meter installations will receive advance notice with information about:

• when installation is expected to take place,
• what to expect during installation, and 
• who to contact with questions.

More details will be shared with affected households before any work begins.

What residents can expect

Water meters are mandatory

The City is installing water meters in a phased, mandatory program. Universal participation ensures consistent data and long-term benefits for the community.

A phased approach helps minimize disruption and supports long-term planning for Burnaby’s water system.

Installation is free and done outside the home

Please note:

• The City covers the full cost of installation.
• There is no separate charge to residents.
• Installation takes place at the property line.
• Residents do not need to be home during installation.

There may be a brief interruption to water service during installation. Crews will work to keep any disruption short. 

No change to water billing

There is no change to water billing at this time. The current flat rate system will stay in place while the City collects data from new meters to better understand water usage across the community.

Program history

Our water meter program has been in progress since the 1970s with our industrial, commercial, and institutional customers. This effort helps us to develop and refine the necessary technology and systems to prepare for a wider implementation.

City Council passed a bylaw requiring all newly-built residences to install a water meter before occupancy starting July 2024. Learn more

Timeline

Supporting documents

• Council report: December 2, 2024

Contact us

For any questions regarding water metering installation or the program, please contact [email protected].