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How to Pay Property Taxes and Utilities

IMPORTANT CHANGES TO ONLINE BANKING

The City now has two payees, one for Utilities and one for Property Taxes.

New Payee Set-up Required for Utilities: The online payment process through your financial institution has changed slightly this year. You will be required to set up a new payee to pay your Utility Notice. You can no longer use last year’s payee for Utilities.

In the bill payment section of your online banking, add the City of Burnaby (Utilities) as the new payee and use the 7-digit Account Number on your Utility Notice.

Please note: You can continue to use your existing City of Burnaby (Taxes) as the payee for paying your Property Taxes.

Save Time. Go Online!

 ATM

Credit Card (online only)

Log into your My Property account and pay for your Property Taxes or Utility Notices with your credit card (online only). Please note a non-refundable convenience fee will be added to your total amount.

Phone

Online / Phone Banking

Most financial institutions offer online or phone banking services for a faster and more efficient way to make payments.

For your convenience, listed below are the most commonly used financial institutions and credit unions where online payments can be submitted:

Additional Ways To Pay

ATM

ATM

Pay your bill through the Automated Bank Machine. 

  • This method is subject to penalties if rejected by your financial institution or if you pay after your financial institution's local cut off time on the due date. These payments will be processed with a "payment date" equal to the next payment date.
  • Payments must be processed early enough to be received in the Tax Office by the due date, otherwise, the discount will not be applied (for the March due date) and penalties will be applied (for the July due date).
Financial Institution

Financial Institutions

Pay via tellers at most banks and credit unions. The City now has two different payees. Make sure the payment is made to the correct payee: City of Burnaby Utility Notice or City of Burnaby Property Tax.

  • Retain your receipt for proof of payment. Ensure your Financial Institution will forward payments by the due date.
  • Payments made on or before the due date but received by the City after the due date will not qualify for the discounted amount (for the March due date) and penalties will be applied (for the July due date).
  • Financial Institutions no longer accept Home Owner Grant applications. Home Owner Grant applications must be delivered to the Tax Office or submitted online. Either method must be submitted by the due date to avoid penalties.
PAD

PAD

Pay through automated monthly withdrawal from your account to ensure timely payments.

Mail

Mail

Mail your cheque and stub well in advance to the Burnaby Tax Office, 4949 Canada Way, Burnaby, BC V5G 1M2.

  • Don't forget to complete your Home Owner Grant application on the Property Tax Notice.
  • Postdated cheques are accepted up to the March and July due dates.
  • If this method is chosen, mail lost or delayed by the Post Office will be subject to penalties.
In Person

In Person

Burnaby City Hall Tax Office

4949 Canada Way
Pay in person on the first floor of City Hall during regular office hours.

  • Pay by cheque, debit card or cash. (Please make cheques payable to City of Burnaby.)                                
  • Closed on weekends and statutory holidays.

Satellite Office

South Burnaby Metro Club Office - 6550 Bonsor Avenue
(accessed from outside Bonsor Recreation Complex)

  • Pay by cheque or debit card. (Please make cheques payable to City of Burnaby.)
  • Monday to Friday 8:30am to 4pm (June 3 - July 3, 2019)
  • Closed on weekends and statutory holidays.
  • Map

Drop Box Locations

Drop boxes are conveniently located for you to drop off your payment and Home Owner Grant application. Please do not insert cash into drop boxes. Note: Payments and Home Owner Grants deposited after midnight on the due date will be considered late and will be subject to penalties.

Burnaby City Hall Tax Office - 4949 Canada Way

  • Letterboxes: 24-hour letterboxes are located at each of the City Hall entrances.
  • Parking Lot: From June 3 - July 3, 2019 drive up and drop off in the drop box located in the City Hall parking lot. Not available after 5pm on July 3, 2019.

Community Drop Box Locations

  • Cameron Complex, 9523 Cameron Street
  • Edmonds Community Centre, 7433 Edmonds Street
  • Eileen Dailly Leisure Pool, 240 Willingdon Avenue
  • Not available after 5pm on July 3, 2019.

Reminders

  • Keep your receipts and/or confirmation numbers. Payment must be received by the City on or before the due date.
  • Utility charges payments not received in full by midnight on the March due date will not be eligible for the discounted amount.
  • Property tax payments and completed home owner grant applications not received by midnight on the July due date will be subject to penalties.

Frequently Asked Questions

Contact the Tax Office

Phone 604-294-7350
Email tax@burnaby.ca
Fax 604-294-7153
Address
Tax Office, Revenue Services
First floor of City Hall
4949 Canada Way
Burnaby, BC  V5G 1M2
Hours
Monday-Wednesday, 8:00 AM-4:45 PM
Thursday, 8:00 AM-8:00 PM
Friday, 8:00 AM-4:45 PM