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May 26: Planned Outage of Websites and Online Services for Maintenance

Posted May 25, 2019

On Sunday, May 26 from 2:00 AM to 11:00 AM, the City's websites and online services will be unavailable for short durations while system maintenance is performed. We thank you for your patience.

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How to Pay Property Taxes and Utilities

IMPORTANT CHANGES TO ONLINE BANKING

The City now has two payees, one for Utilities and one for Property Taxes.

New Payee Set-up Required for Utilities: The online payment process through your financial institution has changed slightly this year. You will be required to set up a new payee to pay your Utility Notice. You can no longer use last year’s payee for Utilities.

In the bill payment section of your online banking, add the City of Burnaby (Utilities) as the new payee and use the 7-digit Account Number on your Utility Notice.

Please note: You can continue to use your existing City of Burnaby (Taxes) as the payee for paying your Property Taxes.

Save Time. Go Online!

 ATM

Credit Card (online only)

Log into your My Property account and pay for your Property Taxes or Utility Notices with your credit card (online only). Please note a non-refundable convenience fee will added to your total amount.

Phone

Online / Phone Banking

Most financial institutions offer online or phone banking services for a faster and more efficient way to make payments.

For your convenience, listed below are the most commonly used financial institutions and credit unions where online payments can be submitted:

Additional Ways To Pay

ATM

ATM

Pay your bill through the Automated Bank Machine. 

  • This method is subject to penalties if rejected by your financial institution or if you pay after your financial institution's local cut off time on the due date. These payments will be processed with a "payment date" equal to the next payment date.
  • Payments must be processed early enough to be received in the Tax Office by the due date, otherwise, the discount will not be applied (for the March due date) and penalties will be applied (for the July due date).
Financial Institution

Financial Institutions

Pay via tellers at most banks and credit unions. The City now has two different payees. Make sure the payment is made to the correct payee: City of Burnaby Utility Notice or City of Burnaby Property Tax.

  • Retain your receipt for proof of payment. Ensure your Financial Institution will forward payments by the due date.
  • Payments made on or before the due date but received by the City after the due date will not qualify for the discounted amount (for the March due date) and penalties will be applied (for the July due date).
  • Financial Institutions no longer accept Home Owner Grant applications. Home Owner Grant applications must be delivered to the Tax Office or submitted online. Either method must be submitted by the due date to avoid penalties.
PAD

PAD

Pay through automated monthly withdrawal from your account to ensure timely payments.

Mail

Mail

Mail your cheque and stub well in advance to the Burnaby Tax Office, 4949 Canada Way, Burnaby, BC V5G 1M2.

  • Don't forget to complete your Home Owner Grant application on the July Property Tax Notice.
  • Postdated cheques are accepted up to the March and July due dates.
  • If this method is chosen, mail lost or delayed by the Post Office will be subject to penalties.
In Person

In-Person

Pay in person on the first floor of City Hall during regular office hours.

24-hour letter drop boxes are located at both entrance doors of City Hall.

  • These drop boxes are cleared daily and also at midnight on the Utilities and Tax due dates.
  • These drop boxes will be cleared at the end of the due date (at midnight). Payments deposited after midnight are considered late and will be subject to loss of discount or penalties

Reminders

  • Keep your receipts and/or confirmation numbers. Payment must be received by the City on or before the due date.
  • Utility charges payments not received in full by midnight on the March due date will not be eligible for the discounted amount.
  • Property tax payments and completed home owner grant applications not received by midnight on the July due date will be subject to penalties.

Frequently Asked Questions

Contact the Tax Office

Phone 604-294-7350
Email tax@burnaby.ca
Fax 604-294-7153
Address
First floor of City Hall
4949 Canada Way
Burnaby, BC  V5G 1M2
Hours
Monday-Wednesday, 8:00 AM-4:45 PM
Thursday, 8:00 AM-8:00 PM
Friday, 8:00 AM-4:45 PM