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My Property Portal

New! Online Service for Utilities and Property Taxes

Sign up today! You can now access your Burnaby utility charges and property tax information all in one place. The City's new My Property Portal allows you to view your balances, payments, receive notices and bills via email and more! And the best part, you can login to retrieve this information anytime, anywhere. It's convenient and easy.

You can now access the following services all in one place. Visit burnaby.ca/myproperty and create your My Property Account to:

  • Access your account information anytime, anywhere
  • View utility and property tax balances including recent payments
  • Access your property's legal description, assessment history and tax levies
  • Sign up for e-billing to receive notices and bills via email (this service replaces ePost which is no longer available)
  • Download and print your bills
  • Claim your Home Owner Grant (available May 2019)
  • View metered water and sewer consumption for commercial properties (coming soon!)

How To Use My Property Portal

Register a Utility Account

To register your Utility Account, you must have your Account Number and Access Code. These can be found in the top right corner on your 2019 Utility Notice.

Sample Utility Bill

If you are a first time user, you must register for a My Property Profile. Once registered, you can login to your profile, and then add your Utility Account. You can then view your Utility Account information by clicking on the account with the water faucet icon on the Your Account(s) page.

Register a Property Tax Account

To register your Property Tax Account, you must have your Folio Number and Access Code. These can be found in the top right corner of your 2019 Property Tax Notice.

Sample Property Tax Notice

If you are a first time user, you must register for a My Property Profile. Once registered, you can login to your profile, and then add your Property Tax account. You can then view your Property Tax account information by clicking on the account with the dollar sign icon on the Your Account(s) page.

Sign up for eBilling

Receive your bill via your email or view them electronically through the secure My Property portal. When you register for eBilling, you will no longer receive a paper copy of your bill through traditional mail. Not only does it save paper, and trees — you can view your account information online anytime, anywhere. Register today or login to your account to change your settings.

Your Personal Information

The personal information collected in the My Property Portal is permitted under section 26 of the Freedom of Information and Protection of Privacy Act for the purpose(s) of administering your utilities and property taxes and for statistical purposes.

Should you have any questions about the collection of this personal information please contact us by mail at City of Burnaby Tax Office, 4949 Canada Way, Burnaby, British Columbia V5G 1M2, by telephone at 604-294-7350 or by email at tax@burnaby.ca.

Need Help?

Frequently Asked Questions

Contact the Tax Office

Phone 604-294-7350
Email tax@burnaby.ca
Fax 604-294-7153
Address
First floor of City Hall
4949 Canada Way
Burnaby, BC  V5G 1M2
Hours
Monday-Wednesday, 8:00 AM-4:45 PM
Thursday, 8:00 AM-8:00 PM
Friday, 8:00 AM-4:45 PM