My Property Portal

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You can now access the following services all in one place. Visit burnaby.ca/myproperty and create your My Property Account to:

• Access your account information anytime, anywhere
• View utility and property tax balances including recent payments
• Access your property's legal description, assessment history and tax levies
• Sign up for e-billing to receive notices and bills via email (this service replaces ePost which is no longer available)
• Download and print your bills
• Claim your Home Owner Grant
• View metered water and sewer consumption for commercial properties
• Pay by credit card (only available online). A non-refundable convenience fee will be added to your total amount

How To Use My Property Portal

Register a Utility Account

To register your Utility Account, you must have your Account Number and Access Code. These can be found in the top right corner on your 2019 Utility Notice.

If you are a first time user, you must register for a My Property Profile. Once registered, you can login to your profile, and then add your Utility Account. You can then view your Utility Account information by clicking on the account with the water faucet icon on the Your Account(s) page.

Register a Property Tax Account

To register your Property Tax Account, you must have your Folio Number and Access Code. These can be found in the top right corner of your 2019 Property Tax Notice.

If you are a first time user, you must register for a My Property Profile. Once registered, you can login to your profile, and then add your Property Tax account. You can then view your Property Tax account information by clicking on the account with the dollar sign icon on the Your Account(s) page.

Sign up for eBilling

Receive your bill via your email or view them electronically through the secure My Property portal. When you register for eBilling, you will no longer receive a paper copy of your bill through traditional mail. Not only does it save paper, and trees — you can view your account information online anytime, anywhere. Register today or login to your account to change your settings.

Your Personal Information

The personal information collected in the My Property Portal is permitted under section 26 of the Freedom of Information and Protection of Privacy Act for the purpose(s) of administering your utilities and property taxes and for statistical purposes.

Should you have any questions about the collection of this personal information please contact us by mail at City of Burnaby Tax Office, 4949 Canada Way, Burnaby, British Columbia V5G 1M2, by telephone at 604-294-7350 or by email at tax@burnaby.ca.

Need Help?

Frequently Asked Questions

• Who can register for a My Property Account?

  • Any account holder can create a My Property Account. If your name does not appear at the top of the bill, register with your name as it appears on the stub portion of the bill.

• How do I register for My Property Account?

  • » Click Register Now.
    » Fill in your information into the Profile Registration. Be sure to fill in the * Required fields.       
    » Check the box "I am not a Robot" and answer the questions that follow.
    » Click Continue.
    » You will receive an email confirming your submission with an account validation link.
    » In your email, click on Activate Your Profile..
    » You will be redirected to the My Property Portal website and will receive a message confirming that your profile has been activated.
    » Click Return to Login.
    » Login by entering your email and password.
    » Once your My Property account is created you can add your Utility account and/or your Property Tax account.

• How many characters should my password have?

  • The only requirement is 8 characters.

• Forgot your password?

  • » Go to the Login page.
    » Enter your email address.
    » Click reset.
    » Answer the security question.
    » A new password will be sent to your email.
    » Login with the new password. You will be prompted to change your password after you have logged in.
    » Your new password must contain a minimum of 8 characters.

• Forgot your email address?

  • Please call 604-294-7700 or email myproperty@burnaby.ca to retrieve your email address. Our hours are listed at the bottom of the page.

• How do I unlock my account?

  • If you have entered your personal password incorrectly and receive the error "Password log on no longer possible - too many failed attempts" you can use the Forgot Your Password functionality on the Login page to reset your password.

    If you have entered the temporary password provided to you via email incorrectly and locked your account, please call 604-294-7700 or email myproperty@burnaby.ca to retrieve your username. Our hours are listed at the bottom of the page.

• How do I add my Utility and Property Tax accounts?

  • Adding your Utility Account
    » You must have your 2019 Utility Notice to set up your utility account.
    » Click on Add / Edit Accounts.
    » Click on Register a Utility Account.
    » Enter your Account Number and Access Code that can be found on your 2019 Utility Notice.
    » Subscribe to e-billing by clicking Yes or decline by clicking No.
    » Check the box "I am not a Robot" and answer the questions that follow.
    » Click Register.

    Adding your Property Tax Account
    » You must have your 2019 Property Tax Notice to set up your property tax account.
    » Click on Add / Edit Accounts.
    » Click on Register a Tax Account.
    » Enter your Folio Number and Access Code that can be found on your 2019 Property Tax Notice.
    » Subscribe to e-billing by clicking Yes or decline by clicking No.
    » Check the box "I am not a Robot" and answer the questions that follow.
    » Click Register.

• How do I manage my account information?

  • You can manage your contact information, change your email and change your password by clicking on Home and then clicking on Update Profile. For other account changes, please contact City of Burnaby Tax Office by calling 604-294-7700 or email myproperty@burnaby.ca to retrieve your username. Our hours are listed at the bottom of the page.

• How do I change my bill delivery settings?

  • » Login to your account.
    » Click on Home.
    » On the Your Account(s) page, select the account you would like to change.
    » In the Statement Notification Method section, click on your delivery preference.
    » Click on Save.

• What is the benefit of e-billing?

  • It helps you keep track of and manage your utility and property tax accounts anywhere, anytime. Your bill notifications will be delivered right to your inbox. Save paper and trees!

• I just moved in! Can I sign up for e-billing?

  • Yes, call 604-294-7700 or email myproperty@burnaby.ca to retrieve your username. Our hours are listed at the bottom of the page.

Contact the Tax Office

• About the Tax Office

  • The Tax Office is responsible for the billing and collection of utilities, garbage disposal fees, and property taxes. We also collect taxes for other authorities including Provincial Schools, Translink, Metro Vancouver, Municipal Finance Authority and BC Assessment. The office also provides central revenue receipting services for the City.

  • The Tax Office is part of the Revenue Services division in the Finance Department.