> Home > City Services > Roads & Traffic > Be Snow Smart

City Services

Was this page helpful? Yes | No

Be Snow Smart

Our Role Picture

Our Role

The City's Engineering Department is prepared and ready to respond 24 hours a day to snow, ice and extreme weather.
Find out more »

Your Role picture

Your Role

Residents and businesses play an important role by removing snow and ice from sidewalks and surrounding property.
Find out more »

Are You Prepared Picture

Are You Prepared?

Get in the know about snow with tips to help you through the winter season safely. From travel tips for drivers and pedestrians, to how to prepare your green bin, and reducing flooding on your street when the snow melts.
Find out more »

snow angels picture

Snow Angels Program

Snow clearing can be particularly challenging for seniors and people with limited mobility. This program helps those in need by pairing them up with neighbouring volunteers to assist with snow shovelling.

City Contacts

Be advised that during heavy snow conditions we may experience a higher volume of calls than normal.

Snow Removal

Engineering Department

Monday - Wednesday & Friday
8:00 AM to 4:45 PM
8:00 AM to 8:00 PM

Call Emergency Dispatch

Emergency Dispatch

Available 24-hours for reporting:
  • Hazardous conditions
  • Downed trees
  • Potholes
  • Localized flooding


Garbage, Recycling & Green Bin

Monday - Friday
8:00 AM to 4:45 PM

Other Resources

Government of Canada logo Environment Canada 
Weather Alerts & Warnings » 
Translink logo Alerts & Advisories » Call 604-953-3333
BC Hydro logo Power Outages »  Call 1-800-224-9376 or
*49376 on your mobile phone
ICBC logo Winter Driving Tips »
Check Road Conditions »