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City Services

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Be Snow Smart

Our Role Picture

Our Role

The City's Engineering Department is prepared and ready to respond 24 hours a day to snow, ice and extreme weather.
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Your Role picture

Your Role

Residents and businesses play an important role by removing snow and ice from sidewalks and surrounding property.
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Are You Prepared Picture

Are You Prepared?

Get in the know about snow with tips to help you through the winter season safely. From travel tips for drivers and pedestrians, to how to prepare your green bin, and reducing flooding on your street when the snow melts.
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snow angels picture

Snow Angels Program

Snow clearing can be particularly challenging for seniors and people with limited mobility. Residents who are unable to clear sidewalks can sign up for Burnaby’s Snow Angels program, which will match residents with neighbouring volunteers to assist with snow removal. Sign up online or call 604-294-7388 for more information.

City Contacts

Be advised that during heavy snow conditions we may experience a higher volume of calls than normal.

Snow and Ice Covered Sidewalks

To report uncleared sidewalks, please provide addresses for inspection and enforcement to 604-294-7460 or

Reminder: Owners or occupiers of residential or business properties are required to remove snow and ice from all sidewalks surrounding their property by 10:00 AM every day, including holidays, per Section 31 of Burnaby's Street and Traffic Bylaw.

Snow RemovalCall Emergency DispatchCall Emergency Dispatch

Engineering Department

Phone 604-294-7460 or email
Monday - Friday, 8:00 AM to 4:45 PM

Emergency Dispatch

Phone 604-294-7200
Available 24-hours for reporting:
  • Hazardous conditions
  • Downed trees
  • Potholes
  • Localized flooding

Garbage, Recycling & Green Bin

Phone 604-294-7972 or email
Monday - Friday, 8:00 AM to 4:45 PM
For reporting:
  • Missed collection or items not picked up
  • Damaged bins

Parks & City Facilities

Phone 604-294-7206 or email
Monday - Friday, 7:00 AM to 3:30 PM
For reporting issues related to:
  • Hazardous conditions in a park or on a trail
  • Parking lots at a park or city facility
  • Sidewalks bordering a park or city facility

Other Resources

Government of Canada logo Environment Canada 
Weather Alerts & Warnings » 
Translink logo Alerts & Advisories » Call 604-953-3333
BC Hydro logo Power Outages »  Call 1-800-224-9376 or
*49376 on your mobile phone
ICBC logo Winter Driving Tips »
Check Road Conditions »