Snow and Ice Control

Discover how the City prepares for winter and what you can do to stay safe in the snow

Winter Safety: No Skating

All lakes and ponds in Burnaby are not open for outdoor skating due to unsafe conditions. Burnaby’s lakes are fed by streams which are moving water, creating unstable ice conditions. The winter weather can give a false sense of safety about the ice conditions and rarely creates outdoor skating conditions putting outdoor enthusiasts at risk. Warning signs have been posted at the most popular sites at Deer Lake and Burnaby Lake to inform people about the danger.

Report an issue

Snow and ice-covered sidewalks:

Fill out our webform

Or phone: 604-294-7944

Emergencies, such as hazardous conditions, downed trees, potholes and localized flooding:

Phone: 604-294-7200

Hazardous conditions in a park or a trail, parking lots at a park or City facility and on sidewalks bordering a park or City facility:

[email protected]
Phone: 604-294-7206 
Monday-Friday: 7 am-3:30 pm

Missed garbage and recycling collection or items not picked up or damaged bins:

[email protected].
Phone: 604-294-7972

For general inquiries:

[email protected]
Phone: 604-294-7460

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