March 18: Planned Outage of Websites and Online Services for Maintenance

Posted March 16, 2018

On Sunday, March 18 from 2:00 AM - 11:00 AM the City's websites and online services will be intermittently unavailable while system maintenance is performed. We thank you for your patience.

 > Home > City Services > Roads & Traffic > Be Snow Smart

City Services

Was this page helpful? Yes | No

Be Snow Smart

City Operations Update

February 26, 2018 Mostly rain and showers expected this week; more snow is not very likely unless at higher elevations.
  • Be prepared for changing conditions during your commutes
  • Clear storm drains and catch basins to reduce flooding when snow melts 
  • Please shovel your sidewalks by 10:00 AM every day, per Section 31 of Burnaby's Street and Traffic Bylaw
  • Stay up to date with Environment Canada's weather forecast for any alerts or warnings   


  • Priority routes and local roads have been plowed and treated
  • View our Snow Removal Routes Map:

Pedestrian Areas and City Facilities

Crews continued on Sunday to clear bus stops, wheelchair ramps, overpasses, walkways and sidewalks, parking lots at city facilities.

Garbage and Recycling Collection

  • Zones 1 & 2 - plows completed clearing laneways on Sunday
  • Please remove snow from the top of your garbage and green bins, plus a minimum of 3 feet on all sides
  • Please do not place bins behind or on top of snow banks

Our Role Picture

Our Role

The City's Engineering Department is prepared and ready to respond 24 hours a day to snow, ice and extreme weather.
Find out more »

Your Role picture

Your Role

Residents and businesses play an important role by removing snow and ice from sidewalks and surrounding property.
Find out more »

Are You Prepared Picture

Are You Prepared?

Get in the know about snow with tips to help you through the winter season safely. From travel tips for drivers and pedestrians, to how to prepare your green bin, and reducing flooding on your street when the snow melts.
Find out more »

snow angels picture

Snow Angels Program

Snow clearing can be particularly challenging for seniors and people with limited mobility. This program will attempt to pair them up with neighbouring volunteers, however, the City cannot guarantee availability of this service. Please phone 604-294-7388 for more information.

City Contacts

Be advised that during heavy snow conditions we may experience a higher volume of calls than normal.

Snow and Ice Covered Sidewalks

To report uncleared sidewalks, please provide addresses for inspection and enforcement to 604-294-7460 or

Reminder: Owners or occupiers of residential or business properties are required to remove snow and ice from all sidewalks surrounding their property by 10:00 AM every day, including holidays, per Section 31 of Burnaby's Street and Traffic Bylaw.

Snow RemovalCall Emergency DispatchCall Emergency Dispatch

Engineering Department

Phone 604-294-7460 or email
Monday - Wednesday & Friday, 8:00 AM to 4:45 PM
Thursday, 8:00 AM to 8:00 PM

Emergency Dispatch

Phone 604-294-7200
Available 24-hours for reporting:
  • Hazardous conditions
  • Downed trees
  • Potholes
  • Localized flooding

Garbage, Recycling & Green Bin

Phone 604-294-7972 or email
Monday - Friday, 8:00 AM to 4:45 PM
For reporting:
  • Missed collection or items not picked up
  • Damaged bins

Parks & City Facilities

Phone 604-294-7206 or email
Monday - Friday, 7:00 AM to 3:30 PM
For reporting issues related to:
  • Hazardous conditions in a park or on a trail
  • Parking lots at a park or city facility
  • Sidewalks bordering a park or city facility

Other Resources

Government of Canada logo Environment Canada 
Weather Alerts & Warnings » 
Translink logo Alerts & Advisories » Call 604-953-3333
BC Hydro logo Power Outages »  Call 1-800-224-9376 or
*49376 on your mobile phone
ICBC logo Winter Driving Tips »
Check Road Conditions »