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Be Snow Smart

City Operations Update

January 17, 2020 - 12:45 PM: Potential for light snow for Friday night. 

  • Snow has successfully been cleared from most Burnaby roads, and crews are now patrolling sections receiving light snowfall and addressing any remaining, untreated streets. 
  • In the event of another snowfall tonight, crews will resume to clearing priority routes. 

Be Snow Smart

  • Help prevent slippery surfaces by shoveling sidewalks adjacent to your property by 10 a.m. every day. 
  • Apply a thin layer of a de-icing agent (such as road salt) to your driveway and sidewalk on the night before an expected snowfall. This will make it easier to shovel in the morning.
  • Whether walking, driving or taking transit, plan ahead and give yourself extra time. 
  • Ensure fire hydrants or catch basins in your neighbourhood are cleared when snow falls.
  • Make sure to push excess snow onto your property, rather than the street.

Flooding Prevention

  • As the weather warms up and the snow melts, city operations will shift to prevent flooding. 
  • Our crews will begin clearing catch basins across the city, to ensure water drains into our storm sewers.
  • Residents are asked to help out by ensuring catch basins along your street are cleared of snow. 
  • Shoveling a narrow channel along the curb to the catch basin will also help ensure water drains away effectively. View example »
  • Can’t find your catch basin? Look it up by using the BurnabyMap (Select layers > Engineering Operations > Infrastructure > Storm > Catchbasin)

Curbside Garbage, Green Waste and Recycling Collection

  • Collection in Zone 3 is rescheduled for next Wednesday, January 22. All garbage, recycling and green waste will be collected in Zone 3A and 3B. More information »

Our Role Picture

Our Role

The City's Engineering Department is prepared and ready to respond 24 hours a day to snow, ice and extreme weather.
Find out more »

Your Role picture

Your Role

Residents and businesses play an important role by removing snow and ice from sidewalks and surrounding property.
Find out more »

Are You Prepared Picture

Are You Prepared?

Get in the know about snow with tips to help you through the winter season safely. From travel tips for drivers and pedestrians, to how to prepare your green bin, and reducing flooding on your street when the snow melts.
Find out more »

snow angels picture

Snow Angels Program

Snow clearing can be particularly challenging for seniors and people with limited mobility. This program will attempt to pair them up with neighbouring volunteers, however, the City cannot guarantee availability of this service. Please phone 604-294-7388 for more information.

City Contacts

Be advised that during heavy snow conditions we may experience a higher volume of calls than normal.

Snow and Ice Covered Sidewalks

To report uncleared sidewalks, please provide addresses for inspection and enforcement to 604-294-7460 or engineering@burnaby.ca.

Reminder: Owners or occupiers of residential or business properties are required to remove snow and ice from all sidewalks surrounding their property by 10:00 AM every day, including holidays, per Section 31 of Burnaby's Street and Traffic Bylaw.

Snow RemovalCall Emergency DispatchCall Emergency Dispatch

Engineering Department

Phone 604-294-7460 or email engineering@burnaby.ca
Monday - Wednesday & Friday, 8:00 AM to 4:45 PM
Thursday, 8:00 AM to 8:00 PM

Emergency Dispatch

Phone 604-294-7200
Available 24-hours for reporting:
  • Hazardous conditions
  • Downed trees
  • Potholes
  • Localized flooding

Garbage, Recycling & Green Bin

Phone 604-294-7972 or email solidwasteandrecycling@burnaby.ca
Monday - Friday, 8:00 AM to 4:45 PM
For reporting:
  • Missed collection or items not picked up
  • Damaged bins

Parks & City Facilities

Phone 604-294-7206 or email parks.ops@burnaby.ca
Monday - Friday, 7:00 AM to 3:30 PM
For reporting issues related to:
  • Hazardous conditions in a park or on a trail
  • Parking lots at a park or city facility
  • Sidewalks bordering a park or city facility

Other Resources

Government of Canada logo Environment Canada 
Weather Alerts & Warnings » 
Translink logo Alerts & Advisories » Call 604-953-3333
BC Hydro logo Power Outages »  Call 1-800-224-9376 or
*49376 on your mobile phone
ICBC logo Winter Driving Tips »
Check Road Conditions »