Live Performances

• If you had an account in the former Shadbolt Theatre ticketing system, we have transferred the information from your old account into our new system. Visit purchase.shadboltcentre.com and select “Login”.
• At the bottom of the page, next to Forgotten your password, select Reset here. Enter the email address you had within the former ticketing system. You’ll receive an email shortly to reset your password.
• If you had an account and you did NOT have an email in our old registration system, please contact our box office (604-205-3000 or email [email protected]) and our team will be able to assist you.
• If you are not sure if you have an account with us, call or visit Shadbolt Centre for the Arts to inquire before creating a new online account.

How to re-activate your existing Shadbolt Theatre account

• Spektrix securely manages data on behalf of its clients. As the data processor, Spektrix does not change, manipulate or use your personal information for any other purpose. Spektrix is certified and follows current information security standards to protect and manage data responsibly.

• All gift certificates will remain valid! They will be transferred to our new software. If you encounter any issues using them, please reach out to our box office for assistance.

• Spektrix offers a more intuitive experience than Theatre Manager, with new account features that make it easier to manage your preferences and ticketing needs. You’ll be able to share accessibility requirements directly with the Box Office, choose your contact preferences, add notes to your account and more.
• You’ll also have more flexible ticketing options, including the ability to download and print tickets at home or save them to your Apple or Google Wallet.
• With expanded self-service features, you can update your preferences, purchase subscriptions or passes, and manage your account online without needing to call the Box Office.

• As always, our staff is here to assist you. You can reach us by phone calling the Box office 604-205-3000 or email [email protected]. See our Box Office hours listed below. 

By clicking “Store my card for future purchases” check box, you are agreeing to the encrypted storage and future use of your credit card to pay for City of Burnaby Shadbolt Centre for the Arts transactions. There is no expiration date for this agreement, however, this agreement can be changed or cancelled at any time by you or the City by notifying the other party in writing or by telephone. Please note – The City does not store your credit card information directly in our systems; but instead uses encrypted (tokenized) version of limited data to process the transaction when a payment request is authorized by the customer. Should you have any questions regarding the storage of your credit card storage, please contact the Shadbolt Centre Box Office.

The holder of this ticket agrees to the terms and conditions of purchase and use:

• No refunds are allowed, but a $2/per ticket exchange fee applies to all exchanges.
• Exchanges must be made at least 24 hours prior to showtime.
• Tickets are transferable.
• All patrons must present a valid ticket to enter the theatre.
• Latecomers will be seated at the discretion of the Front of House Supervisor and may be assigned different seats than originally purchased.
• For accessible seating requests, please contact the Box Office.