Snow and Ice Control | City of Burnaby

Discover how the City prepares for winter and what you can do to stay safe in the snow

Our role

The Engineering Department is prepared and ready to respond 24 hours a day to snow, ice and extreme weather.

Your role

As residents and businesses, you play an essential role during winter by keeping sidewalks and multi-use paths free of snow and ice.

Are you prepared?

Have a safe winter with these useful tips.

Be a Snow Angel

Step up for your neighbourhood by offering to ‘adopt’ a neighbour’s sidewalk if they need a hand this winter. Together, let’s keep Burnaby safe and show love for our community! Keeping sidewalks clear ensures everyone can get around and reduces the risk of falling, particularly seniors and people with mobility challenges.

Winter Safety: No Skating

All lakes and ponds in Burnaby are not open for outdoor skating due to unsafe conditions. Burnaby’s lakes are fed by streams which are moving water, creating unstable ice conditions. The winter weather can give a false sense of safety about the ice conditions and rarely creates outdoor skating conditions putting outdoor enthusiasts at risk. Warning signs have been posted at the most popular sites at Deer Lake and Burnaby Lake to inform people about the danger.

Report an issue

Snow and ice-covered sidewalks and multi-use paths:

[email protected]
Phone: 604-294-7460

Emergencies, such as hazardous conditions, downed trees, potholes and localized flooding:

Phone: 604-294-7200.

Hazardous conditions in a park or a trail, parking lots at a park or City facility and on sidewalks bordering a park or City facility:

[email protected]
Phone: 604-294-7206
Monday-Friday: 7 am-3:30 pm

Missed garbage and recycling collection or items not picked up or damaged bins:

[email protected].
Phone: 604-294-7972

For general enquiries:

[email protected].
Phone: 604-294-7460

Helpful resources

Environment Canada: Weather alerts & warnings

TransLink: Alerts and advisories

BC Hyrdo: Power outages

ICBC: Winter driving tips

ICBC: Check road conditions