We are working hard to provide a place for our residents who don’t have a home
The HOME: Burnaby’s Housing and Homelessness Strategy is a comprehensive, action-oriented roadmap that will help us address specific initiatives and actions we will take over the next 10 years to improve housing opportunities for our community. As part of the strategy, one of our goals is to create a community where homelessness is rare, brief and one time.
To achieve this vision, the City, with community partners from other levels of government, our health authority and community groups, launched the Mayor’s Task Force on Unsheltered Community Members to coordinate efforts to address this complex social issue. The final report contained 13 recommendations with focus areas on:
- creating shelter services
- developing a range of housing types to meet a variety of needs
- coordinating an interagency response to outreach
- providing support services to unsheltered community members
The City is committed to continuing this work moving forward. The following pages provide more information on plans, services, supports and additional resources.
Services and resources

Shelters and supportive housing
We're committed to ensuring all residents have a safe place to come inside.

Outreach programs
Our Intervention Support Workers address both the immediate and long-term needs of unsheltered individuals by connecting them with the resources needed to break the cycle of homelessness.
Housing and Homelessness Strategy
This strategy will guide Burnaby’s decisions on community housing and homelessness over the next decade.

Mayor’s Task Force on Unsheltered Community Members
The task force included representation from the unsheltered community, as well as expert consultants that guided the development of a final report with recommendations to Council.
If you or someone you know needs help, or if you have a concern about homelessness or unsheltered individuals, please contact us.
if you have a concern about an encampment, please fill out our Request Assistance with an Encampment webform.
Community resources
There are many organizations that offer shelter, free or low-cost meals or groceries and other services to those in need. If you, your family, or someone you care about needs support, reach out.
Name | Contact | Website |
---|---|---|
24/7 Shelter Helpline |
211 |
BC Housing |
Progressive Housing Emergency Shelter | 604-522-9669 | Progressive Housing Society |
Fraserside Family Shelter | 604-525-3929 | Fraserside Community Services Society |
Lookout Shelters | 604-255-0340 | Lookout Housing + Health Society |
Covenant House (Youth) | 604-685-7474 | Covenant House |
Seniors Housing | 604-520-6621 | Seniors Services Society |
BC Housing | 604-433-2218 | BC Housing |
Extreme Weather Shelters: Westminster Bible Chapel & The Neighbourhood Church | 604-255-0340 | Lookout Housing + Health Society |
Name | Contact | Website |
---|---|---|
Intervention Support, City of Burnaby | [email protected] 604-420-5070 |
City of Burnaby |
The Society to End Homelessness in Burnaby/ORC | 604-902-3071 | The Society to End Homelessness |
Spirit of the Children Society (SOTCS) | 604-524-9113 | Spirit of the Children Society |
Progressive Housing Society | 604-522-9669 ext.316 | Progressive Housing Society |
Name | Contact | Website |
---|---|---|
Atira Women's Resource Society | 604-681-4437 | Atira |
Dixon Transition Society | 604-298-3454 | Dixon Transition Society |
Elizabeth Fry Transition | 604-520-1166 | Elizabeth Fry Society of Greater Vancouver |
Monarch Place | 604-521-1888 | Monarch Transition Home |
Name | Contact | Website |
---|---|---|
Ryan's Rainbow | 604-761-4357 | Ryan's Rainbow |
St. Barnabas Church | 604-526-6646 | St. Barnabas Anglican Church |
Name | Contact | Website |
---|---|---|
Greater Vancouver Food Bank | 604-876-3601 | Greater Vancouver Food Bank |
Burnaby Neighbourhood Pantry | End Homelessness in Burnaby | |
Don't Go Hungry Food Hubs | 604-836-8400 | Don't Go Hungry |
Burnaby Neighbourhood House | North: 604-294-5444 South: 604-431-0400 |
Burnaby Neighbourhood House |
Salvation Army - Metrotown | 604-437-1521 | The Salvation Army |
Salvation Army - New Westminster | 604-521-2421 | The Salvation Army |
Quest Non-Profit Grocery Market | 604-553-0636 | Quest Non-Profit Grocery Market |
Name | Contact | Website |
---|---|---|
Holy Trinity Cathedral | 604-521-2511 | Holy Trinity Cathedral |
The Neighbourhood Church/Outreach Resources Centre | The Neighbourhood Church | |
Union Gospel Mission | 604-525-8989 | Union Gospel Mission |
Gurdwara Sahib | 604-537-8300 | Gurdwara Sahib Sukh Sagar |
St. Barnabas Church, Grab & Go | 604-526-6646 | St. Barnabas Anglican Church |
Name | Contact | Website |
---|---|---|
24/7 Alcohol & Drug | 604-660-9382 | Government of BC |
Burnaby Substance Use | 604-777-6870 | Fraser Health |
New Westminster Substance Use | 604-777-6800 | Fraser Health |
Creekside Withdrawal | 604-587-3755 | Fraser Health |
Harm Reduction/Take Home Naloxone | Toward the Heart |
Name | Contact | Website |
---|---|---|
Edmonds Urgent & Primary Care Centre | 604-519-3787 | Fraser Health |
HIM - Men's/Queer Clinics | 604-488-1001 | Health in Men |
Youth Clinics | 604-329-1875 | Fraser Health |
Options for Sexual Health | 604-731-4252 | Options for Sexual Health |
VAHS Dental Clinic | 604-254-9900 | Vancouver Aboriginal Health Society |
Purpose Society Mobile Health Van | 604-351-1885 | Purpose Society |
Metrotown Urgent and Primary Care Centre | 604-451-4888 | Fraser Health |
Name | Contact | Website |
---|---|---|
Fraser Health Mental Health and Substance Use Centre (Burnaby) | 604-453-1900 | Fraser Health |
Name | Contact | Website |
---|---|---|
Ministry of Social Development and Poverty Reduction (Income Assistance) | 1-866-866-0800 | Government of BC |
Service Canada | 1-800-622-6232 | Service Canada |
Service BC (All Benefits) | 604-660-2421 | Government of BC |
Rent Bank (Purpose Society) | 778-727-0786 | Purpose Society |
Name | Contact | Website |
---|---|---|
Legal Aid BC Poverty | 604-408-2172 | Legal Aid BC |
Legal Advice Program (UBC) | 604-822-5791 | Law Students' Legal Advice Program |
Elder Law Clinic | 604-437-1940 | Seniors First BC |
EFry Poverty Law Clinic | 604-520-1166 | Elizabeth Fry Society of Greater Vancouver |
Disability Law Clinic | 236-427-1108 | Disability Alliance BC |
Kettle Society | 604-251-2801 | The Kettle Society |
MOSAIC Legal Advocate | 236-479-7153 | Mosaic |
Community Legal Assistance Society | 604-685-3425 |
Name | Contact | Website |
---|---|---|
Police, Fire, Ambulance | 911 | E-Comm 911 |
Fraser Health Crisis Line | 604-951-8855 | Options Community Services |
Suicide Line | 1-800-784-2433 | Government of BC |
24/7 Crisis Line | 604-872-3311 | |
Seniors Distress Line | 604-872-1234 | Government of BC |
24/7 Rape Crisis Line | 604-872-8212 | 24/7 Rape Crisis Line |
Name | Contact | Website |
---|---|---|
RCMP Non-Emergency | 604-646-9999 | Burnaby RCMP |
New Westminster Police | 604-525-5411 | New Westminster Police |
VictimLink BC | 1-800-563-0808 | VictimLink BC |
Sexual Assault Service | 604-255-6344 | BC Women's Hospital + Health Centre |
Health Line (Nurse, Pharmacist, Dietitian) | 811 | HealthLink BC |
BC Drug & Poison Info Centre | 604-682-5050 | BC Drug and Poison Information Centre |
Mobile Integrated Crisis Response (MICR) | 911 (Emergency), 604-646-9999 (Non-emergency) | Fraser Health |