Homelessness

We are working hard to provide a place for our residents who don’t have a home

The HOME: Burnaby’s Housing and Homelessness Strategy is a comprehensive, action-oriented roadmap that will help us address specific initiatives and actions we will take over the next 10 years to improve housing opportunities for our community. As part of the strategy, one of our goals is to create a community where homelessness is rare, brief and one time. 

To achieve this vision, the City, with community partners from other levels of government, our health authority and community groups, launched the Mayor’s Task Force on Unsheltered Community Members to coordinate efforts to address this complex social issue. The final report contained 13 recommendations with focus areas on:

  • creating shelter services
  • developing a range of housing types to meet a variety of needs
  • coordinating an interagency response to outreach
  • providing support services to unsheltered community members

The City is committed to continuing this work moving forward. The following pages provide more information on plans, services, supports and additional resources. 

Services and resources

If you or someone you know needs help, or if you have a concern about homelessness or unsheltered individuals, please contact us

if you have a concern about an encampment, please fill out our Request Assistance with an Encampment webform

Intervention Support

Community resources

There are many organizations that offer shelter, free or low-cost meals or groceries and other services to those in need. If you, your family, or someone you care about needs support, reach out.

Name Contact Website
24/7 Shelter Helpline

211

BC Housing
Progressive Housing Emergency Shelter 604-522-9669 Progressive Housing Society
Fraserside Family Shelter  604-525-3929 Fraserside Community Services Society
Lookout Shelters 604-255-0340 Lookout Housing + Health Society
Covenant House (Youth) 604-685-7474  Covenant House
Seniors Housing  604-520-6621 Seniors Services Society
BC Housing 604-433-2218 BC Housing
Extreme Weather Shelters: Westminster Bible Chapel & The Neighbourhood Church 604-255-0340 Lookout Housing + Health Society

Name Contact Website
Intervention Support, City of Burnaby [email protected]
604-420-5070
City of Burnaby
The Society to End Homelessness in Burnaby/ORC 604-902-3071  The Society to End Homelessness
Spirit of the Children Society (SOTCS) 604-524-9113 Spirit of the Children Society
Progressive Housing Society 604-522-9669 ext.316 Progressive Housing Society

Name Contact Website
Atira Women's Resource Society 604-681-4437 Atira
Dixon Transition Society  604-298-3454  Dixon Transition Society 
Elizabeth Fry Transition  604-520-1166 Elizabeth Fry Society of Greater Vancouver
Monarch Place 604-521-1888 Monarch Transition Home

Name Contact Website
Ryan's Rainbow 604-761-4357  Ryan's Rainbow
St. Barnabas Church 604-526-6646  St. Barnabas Anglican Church

Name Contact Website
Greater Vancouver Food Bank 604-876-3601 Greater Vancouver Food Bank
Burnaby Neighbourhood Pantry    End Homelessness in Burnaby
Don't Go Hungry Food Hubs 604-836-8400 Don't Go Hungry
Burnaby Neighbourhood House North: 604-294-5444
South: 604-431-0400
Burnaby Neighbourhood House
Salvation Army - Metrotown 604-437-1521 The Salvation Army
Salvation Army - New Westminster  604-521-2421 The Salvation Army
Quest Non-Profit Grocery Market 604-553-0636 Quest Non-Profit Grocery Market

Name Contact Website
Holy Trinity Cathedral 604-521-2511 Holy Trinity Cathedral
The Neighbourhood Church/Outreach Resources Centre   The Neighbourhood Church
Union Gospel Mission 604-525-8989 Union Gospel Mission
Gurdwara Sahib 604-537-8300 Gurdwara Sahib Sukh Sagar
St. Barnabas Church, Grab & Go 604-526-6646 St. Barnabas Anglican Church

Name Contact Website
24/7 Alcohol & Drug  604-660-9382  Government of BC
Burnaby Substance Use 604-777-6870 Fraser Health
New Westminster Substance Use 604-777-6800 Fraser Health
Creekside Withdrawal 604-587-3755 Fraser Health
Harm Reduction/Take Home Naloxone    Toward the Heart

Name Contact Website
Edmonds Urgent & Primary Care Centre 604-519-3787 Fraser Health
HIM - Men's/Queer Clinics  604-488-1001 Health in Men
Youth Clinics 604-329-1875 Fraser Health
Options for Sexual Health 604-731-4252 Options for Sexual Health
VAHS Dental Clinic 604-254-9900 Vancouver Aboriginal Health Society
Purpose Society Mobile Health Van 604-351-1885 Purpose Society
Metrotown Urgent and Primary Care Centre 604-451-4888 Fraser Health

Name Contact Website
Fraser Health Mental Health and Substance Use Centre (Burnaby) 604-453-1900 Fraser Health

Name Contact Website
Ministry of Social Development and Poverty Reduction (Income Assistance) 1-866-866-0800  Government of BC
Service Canada 1-800-622-6232 Service Canada
Service BC (All Benefits) 604-660-2421  Government of BC
Rent Bank (Purpose Society) 778-727-0786 Purpose Society

Name Contact Website
Legal Aid BC Poverty 604-408-2172 Legal Aid BC
Legal Advice Program (UBC) 604-822-5791 Law Students' Legal Advice Program
Elder Law Clinic 604-437-1940 Seniors First BC
EFry Poverty Law Clinic 604-520-1166 Elizabeth Fry Society of Greater Vancouver
Disability Law Clinic 236-427-1108 Disability Alliance BC
Kettle Society 604-251-2801 The Kettle Society
MOSAIC Legal Advocate     236-479-7153 Mosaic
Community Legal Assistance Society  604-685-3425  

Name Contact Website
Police, Fire, Ambulance     911 E-Comm 911
Fraser Health Crisis Line 604-951-8855 Options Community Services
Suicide Line 1-800-784-2433 Government of BC
24/7 Crisis Line 604-872-3311  
Seniors Distress Line 604-872-1234 Government of BC
24/7 Rape Crisis Line     604-872-8212 24/7 Rape Crisis Line    

Name Contact Website
RCMP Non-Emergency 604-646-9999 Burnaby RCMP
New Westminster Police 604-525-5411 New Westminster Police
VictimLink BC 1-800-563-0808 VictimLink BC
Sexual Assault Service 604-255-6344 BC Women's Hospital + Health Centre
Health Line (Nurse, Pharmacist, Dietitian) 811 HealthLink BC
BC Drug & Poison Info Centre     604-682-5050 BC Drug and Poison Information Centre
Mobile Integrated Crisis Response (MICR)  911 (Emergency), 604-646-9999 (Non-emergency) Fraser Health

Was this page useful?