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COVID-19 in Burnaby

For COVID-19 information, resources and impacts on City services, visit burnaby.ca/covid19

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Our City Hall

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Contacts & Location

Burnaby City Hall Resumes Visits on Appointment-Only Basis 

As per the BC Restart plan, Burnaby City Hall is reinstating public access to City Hall on an appointment-only basis. The limited access will help to ensure visitors can continue to follow all public health guidelines. 

If you need assistance to connect with the right department or staff member, call the City Hall front counter at 604-294-7944.

Contact Us 

Use the City Directory drop down below to find contact information for City departments and services:

  • Animal Shelter (B.C.S.P.C.A) - 604-291-7201
  • Business Licences - 604-294-7320
  • Building Permits - 604-294-7130
  • Careers - 604-294-7303
  • Cashier - 604-294-7358
  • Catch Basin Cleaning - 604-294-7460
  • Citizen Support Services - 604-294-7980
  • Clerk's Office - 604-294-7290
  • COVID-19
    For questions about City services, programs and facilities:
    604-294-7878 9am-4pm, Monday-Friday (closed statutory holidays)
    Email covid19@burnaby.ca

    If you have a concern about compliance with a COVID-19 public health order, please call:
    604-294-7878 9am-4pm, Monday-Friday
    604-294-7200 after-hours and on weekends and statutory holidays
  • Ditch Cleaning - 604-294-7460
  • Dog Licences - 604-294-7320
  • Engineering - 604-294-7460
  • Environmental:
    Climate Action and Energy - 604-294-7850 or climateactionandenergy@burnaby.ca
    Emergencies / After Hours - 604-294-7200
  • Finance - 604-294-7362
  • Fire - 604-294-7195
  • Garbage Collection - 604-294-7972
    Email solidwasteandrecycling@burnaby.ca

    Eco-Centre
    4855 Still Creek Drive (west of Douglas Road)
    Open 7 days per week (except December 25 and January 1)
    8:00 AM to 4:00 PM
  • Human Resources - 604-294-7303
  • Information Technology Help Desk - 604-294-7939
  • Library, Administration - 604-436-5427
  • Licence - 604-294-7320
  • Local Area Services - 604-294-7478
  • Mayor's Office - 604-294-7340
    Email mayor@burnaby.ca
  • Noise Control:
    General Inquiries (Office Hours) - 604-294-7460
    After Hours (Residential Noise) - 604-646-9999
    After Hours (Commercial, Industrial, Construction Noise) - 604-294-7200
  • Office of the City Manager - 604-294-7110
  • Parking Enforcement:
    Inquiries - 604-570-3660
    After Hours - 604-646-9999
  • Parks, Recreation and Cultural Services - 604-294-7450
  • Patching Potholes - 604-294-7460
    Email engineering@burnaby.ca
  • Payroll - 604-294-7367
  • Planning:
    General Planning Information and Zoning - 604-294-7400
    Long Range Planning - 604-294-7420
  • Printshop - 604-294-7365
  • Property Tax:
    Inquiries - 604-294-7350
    Fax Line - 604-294-7153
  • Public Library:
    Library Hours Open - 604-436-3724
    Information and Reference - 604-436-5400
  • Public Works - 604-294-7221
  • Purchasing - 604-294-7370
  • RCMP Burnaby Detachment
    Non-emergency Line & Switchboard - 604-646-9999
    Emergency 9-1-1
  • Recycling & Green Bin Inquiries - 604-294-7972
    Email solidwasteandrecycling@burnaby.ca

    Eco-Centre
    4855 Still Creek Drive (west of Douglas Road)
    Open 7 days per week (except December 25 and January 1)
    8:00 AM to 4:00 PM
  • Risk Management and Emergency Planning - 604-294-7519
  • Solid Waste and Recycling - 604-294-7972
    Email solidwasteandrecycling@burnaby.ca

    Eco-Centre
    4855 Still Creek Drive (west of Douglas Road)
    Open 7 days per week (except December 25 and January 1)
    8:00 AM to 4:00 PM
  • Street Lighting and Traffic Signals:
    Inquiries - 604-294-7440
    Emergency / After Hours - 604-294-7200
  • Street Sweeping:
    Inquiries - 604-294-7460
    Emergency / After Hours - 604-294-7200
  • Tax - 604-294-7350
  • Telephone Device for the Deaf - 604-294-7955
  • Traffic Signs:
    Inquiries - 604-294-7440
    Emergency / After Hours - 604-294-7200
  • Tree Service Line - 604-297-4500
    Email treeline@burnaby.ca
  • Vision Obstructions at Intersections - 604-294-7440
  • Water Pollution Control:
    Inquiries - 604-294-7460
    Emergency / After Hours - 604-294-7200

City Hall Location

4949 Canada Way
Burnaby, BC, Canada
V5G 1M2
604-294-7944

City Hall Hours

Monday-Friday 8:00 AM - 4:45 PM

Emergency Contacts

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Emergency Contacts

Emergency
8:00 AM - 4:45 PM
Emergency
After Hours
Non-Emergency
Police (RCMP Burnaby Detachment) 911 911 604-646-9999
Fire Department 911 911 604-294-7190
Ambulance 911 911 -
Environmental Emergencies 604-294-7200 604-294-7200 604-294-7460
Ministry of Transportation 604-527-2221 - 604-527-2221
Parks, Recreation & Cultural Services 604-294-7450 604-294-7200 604-294-7450
Roads 604-294-7200 604-294-7200 604-294-7460
Sewer 604-294-7200 604-294-7200 604-294-7460
Speeders 604-646-9999 - 604-646-9999
Water 604-294-7200 604-294-7200 604-294-7460