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City of Burnaby actions on COVID-19

View updates on impacts to Burnaby programs, services and facilities.

Questions about City services, programs and facilities? Phone our call centre at 604-570-3800, 8am-6pm daily, or email covid19@burnaby.ca

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Our City Hall

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Contacts & Location

Limited Public Access to Burnaby City Hall

Service to the public is now on an appointment-only basis in order to assist with social distancing during the COVID-19 pandemic. This will be in effect until further notice.

Members of our community are advised to use the following alternatives:

If you have no other alternatives, and must make an appointment for an in-person visit, please contact the staff member or department relevant to your business.

If you need assistance to connect with the right department or staff member, call the City Hall front counter at 604-294-7944.

City Directory

Access the City Directory to locate department contact numbers:
  • Animal Shelter (B.C.S.P.C.A) - 604-291-7201
  • Business Licences - 604-294-7320
  • Building Permits - 604-294-7130
  • Careers - 604-294-7303
  • Cashier - 604-294-7358
  • Catch Basin Cleaning - 604-294-7460
  • Citizen Support Services - 604-294-7980
  • Clerk's Office - 604-294-7290
  • Ditch Cleaning - 604-294-7460
  • Dog Licences - 604-294-7320
  • Engineering - 604-294-7460
  • Environmental:
    General Inquiries - 604-294-7460
    Emergencies / After Hours - 604-294-7200
  • Finance - 604-294-7362
  • Fire - 604-294-7195
  • Garbage Collection - 604-294-7972
    Email solidwasteandrecycling@burnaby.ca

    Eco-Centre
    4855 Still Creek Drive (west of Douglas Road)
    Open 7 days per week (except December 25 and January 1)
    8:00 AM to 4:00 PM
  • Human Resources - 604-294-7303
  • Information Technology Help Desk - 604-294-7939
  • Library, Administration - 604-436-5427
  • Licence - 604-294-7320
  • Local Area Services - 604-294-7478
  • Mayor's Office - 604-294-7340
    Email mayor@burnaby.ca
  • Noise Control:
    General Inquiries (Office Hours) - 604-294-7460
    After Hours (Residential Noise) - 604-646-9999
    After Hours (Commercial, Industrial, Construction Noise) - 604-294-7200
  • Office of the City Manager - 604-294-7110
  • Parking Enforcement:
    Inquiries - 604-570-3660
    After Hours - 604-646-9999
  • Parks, Recreation and Cultural Services - 604-294-7450
  • Patching Potholes - 604-294-7460
    Email engineering@burnaby.ca
  • Payroll - 604-294-7367
  • Planning:
    General Planning Information and Zoning - 604-294-7400
    Long Range Planning - 604-294-7420
  • Printshop - 604-294-7365
  • Property Tax:
    Inquiries - 604-294-7350
    Fax Line - 604-294-7153
  • Public Library:
    Library Hours Open - 604-436-3724
    Information and Reference - 604-436-5400
  • Public Works - 604-294-7221
  • Purchasing - 604-294-7370
  • RCMP Burnaby Detachment Switchboard - 604-646-9999
  • Recycling & Green Bin Inquiries - 604-294-7972
    Email solidwasteandrecycling@burnaby.ca

    Eco-Centre
    4855 Still Creek Drive (west of Douglas Road)
    Open 7 days per week (except December 25 and January 1)
    8:00 AM to 4:00 PM
  • Risk Management and Emergency Planning - 604-294-7519
  • Solid Waste and Recycling - 604-294-7972
    Email solidwasteandrecycling@burnaby.ca

    Eco-Centre
    4855 Still Creek Drive (west of Douglas Road)
    Open 7 days per week (except December 25 and January 1)
    8:00 AM to 4:00 PM
  • Street Lighting and Traffic Signals:
    Inquiries - 604-294-7440
    Emergency / After Hours - 604-294-7200
  • Street Sweeping:
    Inquiries - 604-294-7210
    Emergency / After Hours - 604-294-7200
  • Tax - 604-294-7350
  • Telephone Device for the Deaf - 604-294-7955
  • Traffic Signs:
    Inquiries - 604-294-7440
    Emergency / After Hours - 604-294-7200
  • Tree Service Line - 604-297-4500
    Email treeline@burnaby.ca
  • Vision Obstructions at Intersections - 604-294-7440
  • Water Pollution Control:
    Inquiries - 604-294-7460
    Emergency / After Hours - 604-294-7200

City Hall Location

4949 Canada Way
Burnaby, BC, Canada
V5G 1M2
604-294-7944

City Hall Hours

Monday-Wednesday 8:00 AM - 4:45 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 4:45 PM

Emergency Contacts

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Emergency Contacts

Emergency
8:00 AM - 4:45 PM
Emergency
After Hours
Non-Emergency
Police (RCMP Burnaby Detachment) 911 911 604-646-9999
Fire Department 911 911 604-294-7190
Ambulance 911 911 -
Environmental Emergencies 604-294-7200 604-294-7200 604-294-7460
Ministry of Transportation 604-527-2221 - 604-527-2221
Parks, Recreation & Cultural Services 604-294-7450 604-294-7200 604-294-7450
Roads 604-294-7200 604-294-7200 604-294-7460
Sewer 604-294-7200 604-294-7200 604-294-7460
Speeders 604-646-9999 - 604-646-9999
Water 604-294-7200 604-294-7200 604-294-7460