COVID-19 in Burnaby

For COVID-19 information, resources and impacts on City services, visit

 > Home > City Services > Bylaws, Violations & Enforcement > Department Contacts

City Services

Was this page helpful? Yes | No

Department Contacts

Bylaw Enforcement

Below is a list of frequently requested enforceable bylaws:

Air Quality

Metro Vancouver manages outdoor air quality and odour complaints.

Phone: 604-436-6777
Online Complaint Form

Animal Control

For abused animals, barking dogs and dog bites, please contact:

Burnaby SPCA
Phone: 604-291-7201, after-hours emergency 604-879-7343
Fax: 604-299-4416
3202 Norland Avenue
Burnaby B.C. V5B 3A6
Building Accessibility Information

Business Licences and Licensing

For concerns relating to an unlicenced business, property use or unsightly premises, please contact:

Burnaby Licence Office
Phone: 604-294-7320
Fax: 604-294-7163
4949 Canada Way
Burnaby B.C. V5G 1M2 | Map


To report graffiti or graffiti on your property, please do one of the following:

Fill out our Online Form
Phone: 604-294-7388
Call 9-1-1 if you see someone creating graffiti


Noisy neighbours, or a lot of noise on your street without a Noise Variance Permit?

Please read out Noise and Sound Abatement Brochure for information.


To request enforcement of vehicles parking illegally on the street, or for questions on metered parking please contact:

Parking Bylaw Enforcement Office
Phone: 604-570-3660
4949 Canada Way
Burnaby B.C. V5G 1M2 | Map

You can Pay Your Parking Ticket online.


The City of Burnaby does not have a smoking bylaw. For information on smoking within City of Burnaby Parks, please contact the Parks Department at 604-294-7450.

Most other smoking complaints fall under provincial legislation. For more information or to make a complaint, please contact the Fraser Health Authority at 604-476-7000.

Adjudication Process

Contact information specific to adjudication is under Adjudication - Contact Us.

Additional Information

For additional bylaw information, please contact:

Office of City Clerk
General Inquiries: 604-294-7290

  • Bylaws

    Burnaby BylawsMoreView all current and enforceable City Bylaws online.
  • Adjudication Process

    Bylaw AdjudicationMoreHow to dispute a parking ticket or bylaw violation notice.