How to Register

Do you have a WebReg account? 

Before you register, you will need to create an account and get a family PIN and client number for every individual who you’ll be registering for. Call any recreation facility before the registration date and they’ll set you up. Have the following information ready to create an account: name, email address, home address, phone number and birth dates. Make a note of your family PIN and client number–you will need this to register online.

If you already have an account, make sure that everyone you will be registering is added to the account and all your account details (address, email and phone number) are current. Check by calling any recreation or culture facility or logging into your WebReg account. If you need to add a new member or make changes, please call any recreation or culture facility before registration date. 

To browse programs, courses and barcodes, view the guide below.

Tips:

• Make a list of the programs you would like to register for and record barcode (6-digit course number). This will make registration faster for you.
• Consider alternate classes or alternate locations and times as many classes fill up quickly. Record those barcodes so you have alternatives. 

As of January 2023, swim lessons have changed. The new program is called the Lifesaving Society’s Swim for Life and swim levels are different from Red Cross. If you are not sure what level to register in, please call any recreation facility in advance of registration day.

Learn more about the new program

Tips

• If you passed a level in private lessons, you will need to call or come in person to register. You will not be able to register online.
• If you passed a level outside of Burnaby, we will need to see the report card before you can register. If you do not have a report card, you can do an evaluation during first half hour of any family swim time. We recommend you arrange for this in advance of registration day.

Courses must be paid for when you register.

Please have your credit card number, expiry date and CVC number ready for phone-in or online registration. 

If you want to register for a seniors 55+ program, you'll need to purchase a 55+ membership.

We offer 2 kinds of membership:

• Single-centre membership: $19.30 per year
• Multi-centre membership: $48.25 per year

If you usually take part in programs at one centre, the single-centre membership might be right for you. If you enjoy joining programs in more than one of our 4 centres, a multi-centre membership is the more economical choice.

If you’re a Burnaby citizen 90 years or older, please contact your local 55+ Centre regarding a lifetime membership.

Find out more about our 55+ seniors centre programs.

Refund guidelines for programs

You'll receive a full refund if a class is cancelled or if you request a refund at least 7 days before the start of the class. If your request comes less than 7 days before class start, the cost of one class will be deducted from your refund. To request a refund, contact any recreation, arts or cultural facility. 

After classes have started, refunds are pro-rated according to the number of sessions remaining. No refunds are granted after the final session has started. We're sorry, refunds requested on the day of the class or after class completion won't be granted.

Please note: There may be exceptions to these cancellation and refund guidelines. Please check your receipt.

Refund guidelines for drop-in activities

To receive a full refund, please contact any recreation facility by phone or in-person, during registration hours, as soon as possible and no later than the day prior to the reserved activity. We're sorry, refunds requested on the day of the activity won’t be granted.