City of Burnaby actions on COVID-19

View updates on impacts to Burnaby programs, services and facilities.

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Online Registration - Webreg

Closed Until Further Notice

Effective Wednesday, March 18, 2020 all City of Burnaby public facilities will be closed until further notice. View list

Refunds will be provided to anyone who has registered for programs affected by the closure of these facilities.

Online (WebReg) and phone-in registration is not available for Spring / Summer recreation and arts programs until further notice. 

City Hall will serve the public on an appointment-only basis in order to assist with social distancing during the COVID-19 crisis. Residents are advised to do business onlineby phone or delay non-essential business until a later date.

All other services remain operational including the RCMP main detachment and local fire halls.

With WebReg, you can register for programs, print the receipt on your local printer, check current registrations and view your account history online.

To register online, you will need:

  • Family PIN # (Personal Identification Number)
    Families who have an account with Burnaby Parks, Recreation and Cultural Services have a number assigned to them. If you do not have a Family PIN, call or visit any Recreation Facility.
  • Client Number
    Each individual family member has a unique Client Number. This number is necessary for program registration. Family members not listed on your account can be added by calling or visiting your local Recreation Facility.
  • Credit Card
    Visa, MasterCard or AMEX, plus the Card Verification Value (CVV) digits and the four-digit expiry date.

How to Register

  1. In WebReg, click the Login Button and login using your Family PIN and Client Number.
  2. Click the Programs Tab and search for your course using the course barcode, advanced search or browse by category.
  3. Once you have found your course click the "Add" button and a window will appear to select the participant to be registered for the course.   
  4. Select "Go to Checkout" to go to checkout screen or "Continue Registering for Programs" to add more courses. 
  5. To view items in your cart at any time, click the "Cart" button on the top right corner. 

WebReg Frequently Asked Questions

Updates to Online Payment Services

As the City of Burnaby continues to offer more online payment services, system updates are required to keep these transactions secure. Please note, you may be prompted to upgrade your internet browser or device's operating system in order to access the City's online payment services. Find out more »

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