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May 26: Planned Outage of Websites and Online Services for Maintenance

Posted May 25, 2019

On Sunday, May 26 from 2:00 AM to 11:00 AM, the City's websites and online services will be unavailable for short durations while system maintenance is performed. We thank you for your patience.

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Online Registration - Webreg

With WebReg, you can register for programs, print the receipt on your local printer, check current registrations and view your account history online.

To register online, you will need:

  • Family PIN # (Personal Identification Number)
    Families who have an account with Burnaby Parks, Recreation and Cultural Services have a number assigned to them. If you do not have a Family PIN, call or visit any Recreation Facility.
  • Client Number
    Each individual family member has a unique Client Number. This number is necessary for program registration. Family members not listed on your account can be added by calling or visiting your local Recreation Facility.
  • Credit Card
    Visa, MasterCard or AMEX, plus the Card Verification Value (CVV) digits and the four-digit expiry date.

How to Register

  1. In WebReg, click the Login Button and login using your Family PIN and Client Number.
  2. Click the Programs Tab and search for your course using the course barcode, advanced search or browse by category.
  3. Once you have found your course click the "Add" button and a window will appear to select the participant to be registered for the course.   
  4. Select "Go to Checkout" to go to checkout screen or "Continue Registering for Programs" to add more courses. 
  5. To view items in your cart at any time, click the "Cart" button on the top right corner. 

WebReg Frequently Asked Questions

Updates to Online Payment Services

As the City of Burnaby continues to offer more online payment services, system updates are required to keep these transactions secure. Please note, you may be prompted to upgrade your internet browser or device's operating system in order to access the City's online payment services. Find out more »

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