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November 18: Planned Outage of Websites and Online Services for Maintenance

Posted November 17, 2018

On Sunday, Nov 18 from 2:00 AM to 11:00 AM, the City's websites and online services will be intermittently unavailable while system maintenance is performed. We thank you for your patience.

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Online Registration - Webreg

With WebReg, you can register for programs, print the receipt on your local printer, check current registrations and view your account history online.

To register online, you will need:

  • Family PIN # (Personal Identification Number)
    Families who have an account with Burnaby Parks, Recreation and Cultural Services have a number assigned to them. If you do not have a Family PIN, call or visit any Recreation Facility.
  • Client Number
    Each individual family member has a unique Client Number. This number is necessary for program registration. Family members not listed on your account can be added by calling or visiting your local Recreation Facility.
  • Credit Card
    Visa, MasterCard or AMEX, plus the Card Verification Value (CVV) digits and the four-digit expiry date.

How to Register

  1. Click the MY BASKET tab and login using your Family PIN and Client Number.
  2. Click the PROGRAMS tab and search for your course using one of the methods described.
  3. Once you have found your course click the ADD button. The course is now in your basket. 
  4. To view items in your basket, click the MY BASKET tab. Move between the PROGRAMS and MY BASKET tab until you have all the desired courses.
  5. Select the participant for each course then click go to CHECKOUT to make payment

WebReg Frequently Asked Questions

Updates to Online Payment Services

As the City of Burnaby continues to offer more online payment services, system updates are required to keep these transactions secure. Please note, you may be prompted to upgrade your internet browser or device's operating system in order to access the City's online payment services. Find out more »

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