Public Safety and Community Services

Your safety is our priority

The City of Burnaby works very closely with essential partners to support community safety programs that play a crucial role in protecting people and property in our city.

Who we are

Public Safety and Community Service (PSCS) manages our public safety functions–RCMP Burnaby Detachment, Fire, Risk Management and Emergency Planning. Together, they provide coordinated emergency services. The community services side oversees licensing for business owners, contractors, dog registration and the acquisition and management of City-owned properties. 

What we do

We're working to prevent and reduce crime and build a livable, sustainable and safe community through programs and services of the Burnaby RCMP Detachment, Burnaby Fire Department, Licence, Risk Management and Emergency Planning, and Realty and Lands Division.

Learn more about the divisions that make up Public Safety and Community Services: 

The Burnaby Fire Department protects life and property and ensures the safety and well-being of Burnaby's citizens. The department provides fire prevention, suppression, education, hazardous materials and technical rescue services–on both land and water. They also offer a high level of first response emergency medical care.

Explore the 2021-2026 Strategic Plan

The Burnaby RCMP detachment manages law enforcement, crime prevention and maintenance of peace and safety for our community. The department—which has the motto of, Partners for a Safe Community—works closely with all community stakeholders, including the City and the public, to pursue its mandate.

To make safety a community priority, the City has established community police offices in the four neighbourhoods. As part of this initiative, citizens play an active role in programs like Crime Watch, Business Watch, Block Watch and the Cell Watch distracted driving initiative, to name a few. The City also funds integrated regional teams tasked with homicide investigations, emergency response to critical incidents, forensic identification, police dog services and collision reconstruction.

Explore the 2019-2022 Strategic Plan

The Risk Management and Emergency Planning Division implements practical measures to protect and secure the City's assets. They do the following:

  • Coordinate and manage emergency planning with first responders, neighbouring municipalities, and non-government organizations.
  • Run regular emergency training and disaster exercises for City staff, first responders and volunteers who have designated roles in Burnaby's emergency plan.
  • Provide basic services to those impacted by a disaster.
  • Provide ongoing education to residents and businesses on overall emergency preparedness through presentations, demonstrations and promotional materials.
  • Manage the City’s insurance and self-insurance programs.
  • Review contracts and recommend insurance.
  • Review insurance documentation from contractors and vendors for compliance.
  • Receive written notice of claim from third parties.
  • Investigate and determine liability.
  • Manage claims resolution.

Enforcement officers respond to complaints, enhance public safety and ensure all municipal bylaws are being followed.

The Licence Office ensures Burnaby's businesses are appropriately licenced and comply with all the applicable bylaws to safeguard the public and minimize conflict.

Rental Property Management handles rent and leases related to City-owned properties. 

The Realty and Lands Division provides real estate services to the council and other City departments on matters affecting Burnaby citizens and other stakeholders.

Have questions? Contact us:

Division
Phone
Email

Burnaby Fire Department

604-294-7195

[email protected]

Burnaby RCMP detachment

604-646-9999

 

Risk Management

604-294-7519

 

Emergency Planning

604-294-7097

 

Bylaw Enforcement inquiries

604-294-7944

 

Licence Office

604-294-7320

[email protected]

Realty and Lands

 604-294-7668

[email protected]

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